Dawn Hoskin
Granite City,IL
Summary
Dynamic professional with a proven track record at Anderson Hospital, excelling in customer service and problem-solving. Skilled in time management and cleaning protocols, I effectively collaborated with dietitians to enhance patient nutrition plans, ensuring compliance with dietary standards. Committed to fostering a safe and efficient environment while delivering exceptional service.
Dietary services professional with track record of supporting nutritional needs and meal preparations in healthcare environments. Recognized for reliability and flexibility in dynamic settings. Known for effective teamwork and maintaining high standards of hygiene and safety.
Reliable [Job Title] brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Dietary Aide
Anderson Hospital
11.2024 - Current
- Assisted in meal preparation, ensuring adherence to dietary restrictions and hospital standards.
- Delivered meals to patients efficiently, maintaining proper food handling procedures.
- Collaborated with dietitians to implement nutrition plans tailored to individual patient needs.
- Maintained cleanliness and organization of kitchen and dining areas, fostering a safe environment.
Customer Service Representative
MATRIXX
02.2019 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information and timely updates.
- Delivered exceptional service to enhance customer satisfaction and retention rates.
- Collaborated with team members to streamline processes and improve overall service delivery.
Paralegal
Lexington Law
03.2012 - 02.2019
- Conducted legal research to support case preparation and client documentation
- Managed case files and maintained organized records for efficient retrieval
- Implemented document management systems to streamline workflows and improve access
- Developed process improvements that enhanced overall operational efficiency in case handling
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Gas Station Clerk
Chevron
04.2011 - 01.2012
- Managed daily cash transactions and balanced cash drawers for accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated fuel dispensers and maintained compliance with safety regulations.
- Conducted inventory management, ensuring stock levels met operational demands.
Truck Loader
FedEx
02.2010 - 11.2010
- Operated forklifts and pallet jacks to load and unload freight efficiently.
- Ensured accurate sorting of packages by destination, maintaining delivery timelines.
- Conducted safety checks on equipment, promoting safe work environment for team members.
- Collaborated with team members to optimize loading processes and reduce turnaround times.
Customer Service Representative
Woods Basement
04.2005 - 01.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Delivered exceptional service to enhance customer satisfaction and retention rates.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Trained new employees on company policies, procedures, and customer service best practices.
- Handled escalated issues efficiently, ensuring swift resolutions and maintaining positive relationships.
- Documented customer interactions accurately for future reference and quality assurance purposes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Quiznos Subs
07.2001 - 04.2005
- Oversee daily operations to ensure efficient service delivery and customer satisfaction.
- Train and mentor staff on service standards and operational procedures.
- Implement inventory management practices to optimize stock levels and reduce waste.
- Analyze sales trends to develop strategies for improving menu offerings and promotions.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05-1990
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
Timeline
Dietary Aide
Anderson Hospital
11.2024 - Current
Customer Service Representative
MATRIXX
02.2019 - 09.2024
Paralegal
Lexington Law
03.2012 - 02.2019
Gas Station Clerk
Chevron
04.2011 - 01.2012
Truck Loader
FedEx
02.2010 - 11.2010
Customer Service Representative
Woods Basement
04.2005 - 01.2010
Manager
Quiznos Subs
07.2001 - 04.2005
High School Diploma -
Collinsville High School