Tiffanie Berniard
Grand Prairie,TX
Summary
Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Garage Door Supervisor
Kodiak DGS
03.2021 - Current
- Dealt professionally with colleagues, visitors and customers.
- Supervised customer-facing personnel and contract employees.
- Used de-escalation techniques to address issues and resolve conflicts.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Scheduled timelines of operations and work teams.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Monitored outstanding invoices and performed collections duties.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Office Manager/Project Coordinator
Russell Industries-DFW, Inc.
05.2013 - 12.2020
- Oversee inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Address customer inquiries, appointment requests and billing questions.
- Compare vendor prices to ensure optimal savings.
- Optimize organizational systems for payment collections, AP/AR, deposits and record-keeping.
- Prepare customer invoices and process incoming payments. Reconcile accounts to maintain accurate, current and compliant financial records.
- Verify hourly employee time cards to prepare accurate weekly payroll.
- Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of operations.
- Maintain office supplies inventory by checking stock and ordering new supplies as needed.
- Source vendors for special project needs.
- Organize domestic travel arrangements for up to 4-8 staff members.
- Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Coordinate and maintain office organization to keep facilities efficient, organized and professional.
- Keep physical files and digitized records organized for easy updating and retrieval by any team member with access.
- Solve problems timely and effectively, ensuring customer satisfaction.
- Initiate timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Manage relationships with vendors and service providers ensuring that all items are invoiced and paid in a timely manner.
- Ensure security, integrity and confidentiality of data.
Sales Representative
Dillard's
11.2008 - 07.2011
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
Personal Assistant
Body Bi Design
04.2009 - 05.2011
- Entrusted to handle confidential and sensitive situations in a professional matter while displaying absolute discretion.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained appropriate filing of personal and professional documentation.
- Executed basic banking and bookkeeping tasks.
- Managed and reviewed filing and office systems.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Sourced and ordered office equipment and supplies.
Education
High School Diploma -
Brownwood High School
Brownwood, TX05.2007
Vocational Nursing - Nursing
Concorde Career College
Arlington, TX02.2014
Skills
- Proven office management, administrative and assistant experience
- Excellent time management skills and ability to multi-task and prioritize work
- Proficient in MS Office and Quickbooks
- Excellent written and verbal communication skills
Timeline
Garage Door Supervisor
Kodiak DGS
03.2021 - Current
Office Manager/Project Coordinator
Russell Industries-DFW, Inc.
05.2013 - 12.2020
Personal Assistant
Body Bi Design
04.2009 - 05.2011
Sales Representative
Dillard's
11.2008 - 07.2011
High School Diploma -
Brownwood High School
Vocational Nursing - Nursing
Concorde Career College
Similar Profiles
Devendra Singh KhicharDevendra Singh Khichar
Warehouse Worker at DGS Translogistics India Pvt. Ltd.Warehouse Worker at DGS Translogistics India Pvt. Ltd.
Anita CofferAnita Coffer
Bus Driver at Unifi/ DGSBus Driver at Unifi/ DGS
Joshua AguilarJoshua Aguilar
Laborer at DGS ConstructionLaborer at DGS Construction