Tiffanie Corder

Clover,SC

Summary

Dynamic Product Manager with a proven track record at Span Enterprises, excelling in KPI tracking and fostering teamwork. Spearheaded product lifecycle management, enhancing product strategy and customer satisfaction. Known for strategic business development and effective cross-departmental alignment, significantly contributing to project success and innovation.

Overview

years of professional experience

Work History

Product Manager

Span Enterprises

06.2021 - Current

Communicated effectively with team members to deliver updates on project milestones and deadlines.
Developed product documentation to communicate upcoming features and products to internal teams.
Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Analyzed metrics to measure product performance.
Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Implemented Agile methodologies for more efficient project management and team collaboration.
Prioritized roadmap in order to achieve product goals and metrics.
Liaised with clients to better understand business needs and current market landscape.
Coordinated project planning and execution with team members and team leads.
Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.
Devised content strategy to effectively engage target audiences.
Optimized email campaigns to increase open and click-through rates.

Customer Service Representative

C3i Solutions

10.2018 - 06.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Collaborated with team members to develop best practices for consistent customer service delivery.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

High School Diploma -

Clover High School

Clover

Skills

KPI tracking
Project planning
Product strategy
Product lifecycle management
Teamwork and collaboration
Product vision and strategy

Attention to detail
Business development
Staff management
Troubleshooting and QA
Cross-departmental alignment
Customer relationship management (CRM)

Timeline

Product Manager

Span Enterprises

06.2021 - Current

Customer Service Representative

C3i Solutions

10.2018 - 06.2021

High School Diploma -

Clover High School

Tiffanie Corder

Summary

Overview

Work History

Product Manager

Customer Service Representative

Education

High School Diploma -

Skills

Timeline

Product Manager

Customer Service Representative

High School Diploma -

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