Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tiffanie Daniels

Piedmont,SC

Summary

With my proven track record to cultivate winning solutions and innovative strategies to reach organizational goals, I bring 15 years of leadership experience within Verizon. My commitment to meet and overcome challenges as a Senior Analyst of Operations has given me poise and enthusiasm to pursue an opportunity to further enhance the success and growth of the company through Human Resources.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Analyst - Customer Success Operations

Verizon Wireless
06.2018 - Current
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with 30+ cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Created data models to support decision-making processes.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Nurtured strong partnerships with multiple work groups including Executive Leadership, Human Resources, Consumer Success, Business Government Support, Porting, Chat, Social Media, Retail Channel, Inside Sales and Scheduling through writing, oral and virtual collaboration on a daily basis.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved team collaboration with implementation of new communication tools.

Supervisor - Customer Service

Verizon Wireless
11.2014 - 06.2018
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated and concluded monthly, quarterly, and yearly talent assessments, audits and appraisals for frontline employees.
  • Resolved conflicts among team members promptly, maintaining a positive working environment conducive to productivity.
  • Conducted Customer Service interviews and providing hire/no hire recommendations to Human Resource talent acquisition.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

Bachelor of Science - Human Resources Management

Strayer University
SC
10-2025

Associate of Arts - Business Administration And Management

Strayer University
SC
12-2020

Skills

  • Client relationship management
  • Data analysis
  • Performance monitoring
  • Analytics program experience
  • Project management
  • Team collaboration and leadership
  • Risk mitigation
  • Incident reporting
  • Statistic analysis
  • Corrective action planning
  • Decision-making
  • Analytical problem solving
  • Budgeting and forecasting

Accomplishments

  • 6+ years of experience as a Senior Analyst of WorkForce Execution and Operations
  • 9+ years of leadership and management experience as a Supervisor of Customer Success, Training Assistant, and Leader Point of Contact
  • Well versed in company administrative systems including Workday, G-Suite, PeopleSoft, CSBest, My Coaching and Verint
  • Top performing supervisor and recipient of 2017 Legends award
  • Active member of ERG initiatives

Certification

  • CompTIA Certification

Timeline

Senior Analyst - Customer Success Operations

Verizon Wireless
06.2018 - Current

Supervisor - Customer Service

Verizon Wireless
11.2014 - 06.2018

Bachelor of Science - Human Resources Management

Strayer University

Associate of Arts - Business Administration And Management

Strayer University

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Tiffanie Daniels