Summary
Overview
Work History
Education
Skills
Awards
Education And Professional Development
Timeline
Generic

Tiffanie Ellison

Berkeley,IL

Summary

Program Support Assistant with extensive experience at Edward Hines Jr. VA Hospital, specializing in healthcare coordination and appointment scheduling. Demonstrated ability to enhance patient access while ensuring strict compliance with HIPAA regulations. Strong interpersonal skills facilitate effective collaboration with interdisciplinary teams, resulting in improved service delivery and patient satisfaction.

Overview

16
16
years of professional experience

Work History

Program Support Assistant

Edward Hines Jr. VA Hospital Salary(GS 6)
Hines, IL
01.2024 - Current
  • Coordinated administrative scheduling for Office of Community Care, facilitating diagnostic testing and appointments for Veterans.
  • Generated authorizations for pre-authorized medical care, collaborating with Community Care Coordination Nurses on documentation validation.
  • Served as primary liaison between Veterans, VA staff, and community vendors to resolve scheduling conflicts and ensure care continuity.
  • Utilized VA systems including HSRM, VistA, and CPRS to manage lifecycle of community care consults from creation to authorization.
  • Obtained and processed requested medical records, accurately scanning and linking documents within VistA Imaging system.
  • Verified and updated patient demographic information, managing high volume of consultation requests and notifying Veterans of appointments.
  • Developed quality assessment monitors; gathered and analyzed data to identify trends in appointment timeliness for clinical management.
  • Managed high-volume phone line, providing technical assistance and resolving inquiries related to OCC processes while ensuring privacy compliance.

Advanced Medical Support Assistant

Edward Hines Jr. VA Hospital Salary (GS 6)
Hines, IL
11.2023 - 01.2024
  • Scheduled, canceled, and rescheduled numerous appointments for Veterans and Department of Defense beneficiaries across multiple clinical services.
  • Coordinated administrative services and supported critical clinical needs for active-duty members, veterans, family members, and caregivers.
  • Facilitated registration process for new and transfer patients within VA system, aiding Veterans in My HealtheVet enrollment.
  • Delivered direct administrative support to clinical teams, participating in daily patient care huddles to prioritize and manage care.

Ambulatory Service Representative / Dynamic Scheduler

Loyola University Medical Center
Maywood, IL
12.2019 - 11.2023
  • Proactively managed and optimized complex physician schedules using the EPIC EHR system, improving patient access and maximizing the utilization of clinical resources.
  • Served as the first point of contact for the patient access team, developing effective solutions to patient access challenges and escalating complex issues to clinic management as needed.
  • Verified and updated patient demographic and insurance information with precision, ensuring data integrity for billing and operational functions.
  • Monitored patient wait times and the waiting area environment, upholding a high standard of customer service that reflected the organization's mission and values.

Urology Administrative Assistant II

UCLA Medical Center
Santa Monica, CA
09.2009 - 06.2019
  • Managed all front-office operations for a high-volume urology department, including answering and screening patient calls, scheduling clinic appointments, and coordinating diagnostic tests.
  • Processed insurance pre-certifications and referral authorizations, ensuring compliance and preventing delays in patient care.
  • Handled confidential medical records requests, medication refill requests, and processed disability and return-to-work forms for patients.
  • Provided flexible administrative coverage at satellite community clinics as assigned, demonstrating adaptability and reliability.

Education

Workplace Development Program For Frontline Leaders -

06.2025

HIPAA Certification -

01.2019

High School Diploma -

Crenshaw High School
Los Angeles, CA
06-2001

Skills

  • Administrative support and program management
  • Appointment scheduling and data entry
  • Records and correspondence management
  • Process improvement and software proficiency
  • Microsoft Office Suite expertise
  • Healthcare coordination and community care
  • Referral and patient registration management
  • EHR and EPIC systems knowledge
  • HIPAA compliance awareness
  • Interpersonal skills and veteran liaison
  • Customer service excellence
  • Interdisciplinary team collaboration
  • Verbal and written communication skills
  • Conflict resolution strategies

Awards

  • UCLA Employee of the Month (Awarded multiple times)
  • Aloft Employee of the Month

Education And Professional Development

  • High School Diploma, Crenshaw High School, Los Angeles, CA, 01/01/01
  • HIPAA Certification, 2019
  • CPR & First Aid Certified
  • UCLA Health System Certificates, Techniques for Effective Communication, Outpatient Encounter Registration, CI-CARE, Cyber Security

Timeline

Program Support Assistant

Edward Hines Jr. VA Hospital Salary(GS 6)
01.2024 - Current

Advanced Medical Support Assistant

Edward Hines Jr. VA Hospital Salary (GS 6)
11.2023 - 01.2024

Ambulatory Service Representative / Dynamic Scheduler

Loyola University Medical Center
12.2019 - 11.2023

Urology Administrative Assistant II

UCLA Medical Center
09.2009 - 06.2019

Workplace Development Program For Frontline Leaders -

HIPAA Certification -

High School Diploma -

Crenshaw High School

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