Tiffanie Franks
Geismar,LA
Summary
Dynamic professional with extensive experience as an Owner's Assistant at Papa Mama Sellers, excelling in customer service and relationship building. Proven ability to enhance operational efficiency through effective problem-solving and meticulous attention to detail. Skilled in Microsoft Office Suite and Windows. Committed to delivering exceptional results while fostering a positive work environment. A professional with a proven track record of empowering users through effective spreadsheet training and support. Known for fostering culture of continuous improvement and adaptability, ensuring team collaboration and achieving high-impact results. Proficient in data visualization, advanced Excel functions, and troubleshooting, valued for reliability and responsiveness to changing needs.
Overview
36
36
years of professional experience
Work History
Owner's Assistant
Papa Mama Sellers
06.2005 - Current
- Excelled in completing tasks independently.
- Achieved consistent high-performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed training materials for new hires, promoting a smooth onboarding process for all employees.
- Maintained an up-to-date knowledge of industry trends, enabling informed recommendations on products or services best suited to client needs.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Office Administrative Assistant
Assistant to Dr. Todd MD. PhD.
05.2000 - 05.2005
- Demonstrated meticulous attention to detail.
- Demonstrated strong empathic communication skills.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person.
- Optimized efficiency in handling calls.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Hotel Front Desk Manager
Holiday Inn
08.1998 - 04.2000
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Front Desk Manager DUAL PROPERTIES
Ramada
08.1994 - 07.1998
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
Hotel Front Desk Manager DUAL PROPERTIES
Holiday Inn Express Hotel Suites
08.1994 - 07.1998
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Supervisory Human Resources Specialist
AbDallas An Exclusive Upscale Department Store
05.1990 - 05.1994
- Supported organizational growth through strategic workforce planning initiatives that aligned with business objectives.
- Provided expert guidance on employee relations issues, resolving conflicts efficiently while maintaining professional standards.
- Conducted thorough job analyses and evaluations to create accurate job descriptions, classifications, and compensation structures.
- Developed succession plans to ensure seamless leadership transitions, safeguarding against gaps in crucial positions.
Specialist
US Army National Guard
05.1990 - 04.1994
- Demonstrates technical expertise in Military Occupational Specialty.
- Performed technical and support functions within the medical sector.
- Achieved goals following supervisor's direction.
- Executed emergency evacuation plans effectively in hurricane and flood situations.
Education
High School Diploma -
Acadiana High
Lafayette, LASkills
- Fast learner
- Problem-solving
- Time management
- Computer skills
- Attention to detail
- Multitasking and organization
- Decision-making
- Verbal and written communication
- Relationship building
- Task prioritization
- Microsoft Office Suite
- Conflict resolution
- Administrative support
- Online research
- Workflow optimization
- Editing and proofreading
- Multi-line phone systems
- Expert in Windows software
- Reliable and responsible
- Customer service
- Adaptability and flexibility
- Self motivation
- Detail-oriented
- Reliability
Timeline
Owner's Assistant
Papa Mama Sellers
06.2005 - Current
Office Administrative Assistant
Assistant to Dr. Todd MD. PhD.
05.2000 - 05.2005
Hotel Front Desk Manager
Holiday Inn
08.1998 - 04.2000
Hotel Front Desk Manager DUAL PROPERTIES
Ramada
08.1994 - 07.1998
Hotel Front Desk Manager DUAL PROPERTIES
Holiday Inn Express Hotel Suites
08.1994 - 07.1998
Supervisory Human Resources Specialist
AbDallas An Exclusive Upscale Department Store
05.1990 - 05.1994
Specialist
US Army National Guard
05.1990 - 04.1994
High School Diploma -
Acadiana High