Tiffanie Golden
Greensboro,NC
Summary
Dynamic healthcare leader with a proven track record in delivering exceptional patient care while enhancing operational efficiency in complex environments. Expertise includes healthcare management, resource allocation, budget oversight, regulatory compliance, and quality assurance. Known for fostering collaboration and empowerment among staff, driving teams towards shared objectives, and successfully implementing quality improvement initiatives that lead to positive patient outcomes. Committed to navigating fast-paced settings with a focus on effective team leadership and impactful results.
Overview
10
10
years of professional experience
Work History
Wound Care Team Specialist/ Supervisor
Adapt Health
Remote
06.2021 - Current
- Oversees the day-to-day responsibilities of the Wound Care customer service team.
- Ensures that staff are appropriately trained and held accountable for achieving standards and goals.
- Identifies the root cause of issues and works with others to improve overall processes.
- Develop and maintain a working knowledge of current HME products and services offered by the company.
- Assist with the responsibilities of one-on-one and general staff meetings.
- Assist in training and remediation as needed.
- Evaluate performance with key metrics (accuracy, call-waiting time, etc.).
- Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation
- Ensuring the phones are answered and resolved within department and company metric requirements.
- Ensuring the achievement of the quality audit program through monitoring, coaching, and continuous feedback.
- Manage the department's budget and expenses.
- Prepare reports as needed for various departments and leadership
- Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores
- Maintain patient confidentiality, and function within the guidelines of HIPAA.
- Responsible for the selection and hiring of qualified staff, ensuring effective onboarding, and providing comprehensive training and regular feedback.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, and developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Perform other related duties as assigned
Patient Account Representative III-Custom Mobility
Adapt Health (Formerly Advanced Home care )
High Point, USA
09.2017 - 06.2021
- Provided direct patient care, managed repair schedules, and handled pre-qualification processes for New Custom Mobility chairs
- Collaborated with colleagues during busy times or absences, demonstrating teamwork, and effectively managing my own workload.
- Secured prior authorizations from insurance companies by reviewing and interpreting medical records to determine patient eligibility for equipment
- Verified insurance eligibility and coverage details to reduce claim denials, and expedite payments.
- Communicated with seating specialists about seating concerns, and scheduled appointments with healthcare providers on behalf of patients.
- Submitted insurance claims with accurate modifiers and HCPCS codes to maximize reimbursement for the company.
Patient Account Representative III- Nutritional Care Team
Adapt Health (Formerly Advanced Home Care )
High Point, USA
08.2015 - 09.2017
- Responsible for collecting copays, creating delivery tickets, responding to patient questions or concerns, and verifying all contact and insurance information
- Communicating with the regional sales team and referral sources regarding nutritional supplies, Mickey buttons, missed shipments of enteral supplies, and/or formula.
- Contacting new referrals regarding enteral services, education on tube feeding machines, as well as troubleshooting the machine when needed.
- Contacting provider offices to collect additional medical documentation, and collaborating with other care teams to successfully deliver patient care.
- Trained new hires and assisted with daily supervisor duties.
Education
Associates - Health Administration
University of Phoenix
Online 12-2026
High School Diploma - General Studies
South Milwaukee High School
South Milwaukee06-2003
Skills
- Time management
- Leadership development
- Conflict Management
- Reporting and performance analysis
- Order entry
- Goal setting and achievement
- Problem solving
- Analytical thinking
- Staff training
- Active listening
- Microsoft PowerPoint, Excel
- Staff management
References
References available upon request.
Activities
- Zeta Phi Beta Sorority
- Art
- Travel
- DIY projects
- Volunteer cheer coach
Timeline
Wound Care Team Specialist/ Supervisor
Adapt Health
06.2021 - Current
Patient Account Representative III-Custom Mobility
Adapt Health (Formerly Advanced Home care )
09.2017 - 06.2021
Patient Account Representative III- Nutritional Care Team
Adapt Health (Formerly Advanced Home Care )
08.2015 - 09.2017
Associates - Health Administration
University of Phoenix
High School Diploma - General Studies
South Milwaukee High School
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