Tiffanie Hays
Fairfield,Illinois
Summary
Dynamic and detail-oriented professional with experience at Fairfield Memorial Hospital, excelling in HIPAA compliance and patient documentation. Proven ability to enhance team productivity through effective communication and strong organizational skills. Recognized for delivering exceptional customer service and supporting healthcare staff in achieving optimal patient care outcomes.
Overview
9
9
years of professional experience
Work History
Unit Clerk
Fairfield Memorial Hospital
06.2022 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Store Manager
Dairy Queen Grill & Chill
11.2016 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical records maintenance
- Chart updating
- Medical terminology
- Supply restocking
- Patient scheduling
- Strong organization
- Discharge support
- Supply requisition
- Arranging transportation
- Correspondence writing
- Phone reception
- Admitting management
- Problem-solving
- Customer service
- Clerical support
- Medical charting
- BLS certified
- Adaptable and flexible
- Collaboration and teamwork
- Critical thinking
- Documentation and recordkeeping
Timeline
Unit Clerk
Fairfield Memorial Hospital
06.2022 - Current
Store Manager
Dairy Queen Grill & Chill
11.2016 - 06.2022
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