Summary
Overview
Work History
Education
Skills
Volunteer Experience
Personal Information
Timeline
Generic

Tiffanie Howell

Austin,IN

Summary

My goal is to be able to work with others with both a compassionate and empathetic heart helping those needing assistance to further, strengthen, and possibly rebuild their lives. My passion is to be able to assist those who may need guidance on reaching their goals while coping with physical addiction or mental health barriers by using my own personal healing experience with both mental health and recovery.

Overview

9
9
years of professional experience

Work History

Desk Clerk

Family Video
  • Managed reservations with accuracy, resulting in fewer booking errors and improved guest experiences.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.

Recovery Coach

Centerstone
01.2021 - Current
  • Recovery Coach and have been in this field for 6 years
  • I received my CCAR through CCAR's Recovery Coach Academy, 3 years ago
  • I have been working the last three years at Centerstone in outpatient treatment as a recovery specialist/recovery coach and have several years of experience through our church organization
  • My job has been in outpatient treatment, that entails helping clients by meeting them where they are at and giving them the necessary tools to help get their life back on track
  • I gather resources from my surrounding counties and meet with each client 1-2 times/week (more if needed) to work on rebuilding their lives (after/during active addiction).

Shift Supervisor/Pharmacy Technician

CVS Pharmacy
08.2018 - 07.2021
  • Customer service/ problem solving
  • General opening/closing responsibilities
  • Managing the store while store manager was out
  • Certified pharmacy technician
  • Pharmacy Technician responsibilities
  • Insurance
  • Putting in, counting and Filling prescriptions

Key Holder

Dollar General
11.2016 - 08.2018
  • Shift manager, counting tills, change fund, deposit, stock, front face, oversee any issue with every customer (Customer Service), run register, take in vendors, opening and closing store.

Housekeeper

Hampton by Hilton
04.2015 - 08.2017
  • Cleaning rooms: dusting, making beds, bathrooms, basic cleaning duties

Education

Undergraduate in Human Services -

Indiana Wesleyan University
Indianapolis, IN
04.2024

Skills

  • Key Holder
  • Retail Management
  • Customer Service
  • Money Handling
  • POS
  • Shift Management
  • Critical Care Experience
  • Pharmacy Technician Experience
  • Store Management Experience
  • Leadership
  • Supervising Experience
  • Crisis Intervention
  • Addiction Counseling
  • Social Work

Volunteer Experience

Church of the New Covenant, 1054 Clay Street, Austin, IN, 47102, 03/2017, Present

  • Provided compassionate support and guidance to individuals in need within the community, focusing on recovery and human services.
  • Collaborated with church leaders and fellow volunteers to develop and implement recovery programs and initiatives.
  • Conducted individual and group coaching sessions to facilitate personal growth, healing, and resilience.
  • Began a Celebrate Recovery workshop with church leaders to become CR certified in order to begin a weekly meeting in the community. Took up offering to help pay for bed fees for community members who were going into treatment and did not have enough funds; also oversaw funds to be used for gas to transport community members to treatment up to 3 hours away.


Food 4 R Souls, 1071 Rural Street, Austin, IN, 47102, 08/2018, Present

  • Volunteered at a weekly food bank organized by the church, focused on providing hot meals to individuals and families in need.
  • Assisted in the preparation, distribution, and serving of nutritious meals to ensure that recipients received sustenance and support.
  • Demonstrated empathy and respect when interacting with individuals accessing the food bank, fostering a welcoming and non-judgmental environment.
  • Offered inpatient and outpatient treatment to individuals in active addiction.


The Blessing Room, 1071 Rural Street, Austin, IN, 47102

  • Collaborated with church leaders to begin a clothing closet (The Blessing Room) to help others in the community who were in need of clothing, blankets, food, shoes, and necessities.
  • Managed and operated clothing closet that provided clothing and accessories to individuals in need.
  • Oversaw the organization and maintenance of the clothing closet, ensuring a clean and well-organized space.
  • Received and sorted donated clothing items, ensuring they were in good condition and suitable for distribution. Developed and implemented a system for categorizing and displaying clothing items, making it easy for individuals to find what they need.
  • Collaborated with volunteers to manage the day-to-day operations of the clothing closet.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Recovery Coach

Centerstone
01.2021 - Current

Shift Supervisor/Pharmacy Technician

CVS Pharmacy
08.2018 - 07.2021

Key Holder

Dollar General
11.2016 - 08.2018

Housekeeper

Hampton by Hilton
04.2015 - 08.2017

Desk Clerk

Family Video

Undergraduate in Human Services -

Indiana Wesleyan University
Tiffanie Howell