Tiffanie Ivy
Jackson,TN
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Shiftsmart
06.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Sales Representative
NexRep
04.2018 - 07.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Data Entry Clerk
Appen
10.2015 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Summary
Accomplished Customer Service and Sales Representative with a proven track record at NexRep, enhancing customer satisfaction and boosting sales through expert problem-solving and active listening. Skilled in data entry and call center operations, I excel in resolving customer issues, leading to increased loyalty and revenue.
Education
High School Diploma -
Zion Benton Township
Zion, IL05.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer satisfaction measurement
- Call Center Operations
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork-life balanceTimeline
Customer Service Representative
Shiftsmart
06.2019 - Current
Customer Service Sales Representative
NexRep
04.2018 - 07.2019
Data Entry Clerk
Appen
10.2015 - Current
High School Diploma -
Zion Benton Township