Tiffanie Lewis
Hayward,CA
Summary
Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols. Proven ability to work effectively with local law enforcement and other security personnel. Committed to ensuring the safety of all individuals on the premises. Dependable professional experienced in providing security and protection services in a variety of settings. Possesses a keen eye for detail and excellent problem-solving skills. Skilled at de-escalating potentially dangerous situations and upholding the highest standards of safety and security. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Specialist
Security Industry Specialists
Oakland, CA
04.2024 - 04.2025
- Executed comprehensive security assessments to identify vulnerabilities and propose enhancements.
- Oversaw surveillance systems to uphold safety standards and ensure compliance with established protocols.
- Formulated incident response plans to enhance security breach management.
- Partnered with law enforcement agencies to enhance investigative and emergency response efforts.
- Facilitated staff training on security protocols and emergency response techniques.
- Facilitated implementation of access control systems to enhance facility security.
- Compiled comprehensive reports detailing security incidents and implemented corrective actions.
- Welcomed guests with professionalism and courtesy to foster a hospitable environment.
- Executed comprehensive audits of existing security measures, identifying improvement opportunities.
- Conducted thorough patrols and monitoring of premises using company vehicle, bicycle, and foot.
- Conducted thorough screenings of incoming employees' personal belongings and shipments to ensure security compliance.
- Oversaw monitoring of CCTV cameras and alarm systems to ensure security integrity.
- Inspected doors, windows, and gates to ensure optimal security standards.
- Implemented security policies and executed removal of violators and unauthorized individuals from premises.
- Documented comprehensive reports on security breaches and investigations.
- Executed independent and collaborative strategies to address urgent issues, ensuring protection of lives and property.
- Maintained and updated shift logs while generating daily reports to document security activities.
- Administered access card issuance to authorized personnel, ensuring secure monitoring of access points.
- Managed rapid response to emergency situations, assessing and mitigating potential issues.
Security Officer
Genesis
San Francisco, CA
03.2023 - 07.2023
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Performed routine checks of doors, windows, and gates for security breaches.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Observed, reported and documented suspicious activities to management.
- Maintained daily logs of all activity occurring on the premises.
- Secured exits and entrances at end of operations, controlling access to building.
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.
- Protected property and staff by maintaining safe and secure environment.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Locked doors and gates of entrances and exits to secure buildings.
- Conducted routine patrols to ensure safety and security of designated areas.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
STT Security
San Leandro
07.2022 - 03.2023
- Patrolled premises regularly to maintain order and establish security presence
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Prepared detailed reports of security incidents and investigations
- Gave vendors access and verified their onsite permissions.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Observed, reported and documented suspicious activities to management.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Maintained daily logs of all activity occurring on the premises.
- Enforced safety and security regulations to protect property and personnel.
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
- Conducted regular inspections of the facility to identify potential hazards or security risks.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Responded quickly to emergency situations using sound judgment to resolve issues promptly.
- Responded to alarms by investigating and assessing situation.
- Wrote comprehensive incident reports and conducted thorough investigations.
- Monitored security camera footage and reviewed daily reports from alarm systems.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Checked surveillance cameras to identify disruptions or unlawful acts.
- Investigated incidents such as theft, vandalism, trespassing and other violations of company policy.
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.
- Escorted individuals to specified locations to provide guidance and personal protection.
- Assisted people in health crises by administering first aid or calling emergency medical services.
- Protected property and staff by maintaining safe and secure environment.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Observed areas for signs of crime or disorder and investigated disturbances.
- Advised management of potential security risks or hazards.
- Examined doors and windows, verifying proper function and security.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
- Developed and enforced security procedures to protect personnel and property.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes.
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
- Locked doors and gates of entrances and exits to secure buildings.
- Assisted law enforcement personnel during investigations.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Assisted vendors and other third parties with access to restricted areas.
Front End Customer Service Associate
Target
San Leandro
08.2021 - 07.2022
- Did drive ups to help pack and deliver orders
- Helped customers and ensured satisfaction
- Took initiative in the absence of a manager to maintain customer service standards
- Interacted kindly with guests and established relationships with customers
- Reported large-scale issues to management
- Greeted customers and created a welcoming environment
- Documented customer interactions and resolved issues
- Resolved billing mistakes and contacted carrier representatives for shipping and delivery arrangements.
- Assisted customers in troubleshooting product issues and provided effective solutions.
- Trained new hires on company policies and customer service best practices.
- Documented customer feedback to contribute to service enhancement initiatives.
- Maintained up-to-date knowledge of products to enhance customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in locating products and resolving inquiries promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Managed inventory levels by restocking merchandise as needed during shifts.
- Implemented strategies to improve checkout efficiency and reduce wait times.
- Addressed customer complaints with professionalism, ensuring satisfaction and loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
High School Diploma - undefined
John F Kennedy High School
Fremont, CA06.2020
Skills
- Work ethic
Professional commitment
Issue resolution
Business attire
Time optimization
Cash management
Time management
Product expertise
Collaboration skills
Resilience and patience
Dispute resolution
Emotional intelligence
Effective listening
Problem-solving skills
Sales strategies
Effective communication
Optimistic mindset
Customer experience optimization
Data management
Customer insight analysis
Issue resolution
Business networking
Crisis response management
Access management
Visitor analytics
Incident documentation
Security Guard Certification
Security monitoring
Report composition
Relationship management
Security alarm monitoring
Patrol management
Flexibility
Endurance training
Security protocols expertise
Video surveillance
Surveillance duties
Security measures
Professional diligence
Vehicle assessment
Occupational safety
Conflict resolution strategies
Personal safety techniques
Crisis readiness
Relationship Building
Work ethic
Certification
- Guard card
- Driver license
Awards & Honors
Graduated with honors
Timeline
Security Specialist
Security Industry Specialists
04.2024 - 04.2025
Security Officer
Genesis
03.2023 - 07.2023
Security Officer
STT Security
07.2022 - 03.2023
Front End Customer Service Associate
Target
08.2021 - 07.2022
High School Diploma - undefined
John F Kennedy High School