Tiffanie Love
Tujunga
Summary
Pursuing a position in a challenging environment with growth potential
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
24
24
years of professional experience
Work History
Receptionist/Group Tour Coordinator
California Institute of Technology
08.2004 - Current
- Keep front desk, front hall, and waiting room area tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Manages ambassador office shifts process and scheduling
- Responsible for email triage for the department.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Monitor student staff checking in and leaving office shifts. Relay concerns to the student employee supervisor.
- Answer questions by phone, in-person, and triage complaints. Direct complaints to a senior member of the staff.
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Prepare Slate form for walk-in guests
- Monitor office supplies and place orders when necessary
- Assist with the admission events and event registration and coordinating receptions when needed
- Manages process for group tour requests
- Monitor registration spaces for daily campus visits. Alert Senior Associate when capacities should be addressed.
- Oversee and manage requests for space usage on campus, especially for daily campus visits and information sessions.
- Processes revenue/reimbursement checks
- Input department visitor experience events in our student data base.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated appointment scheduling, efficiently handling multiple calendars and prioritizing urgent requests.
- Managed front desk operations, ensuring professional and welcoming environment for visitors and staff.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance visitor experience.
Cashier
Walgreen’s
07.2015 - 05.2018
- Handle all customer payment and credit transactions
- Assist customers and answer questions in a friendly manner
- Maintain the appearance of the work area
Clerical/Secretary positions
Venturi Staffing
11.2002 - 07.2004
- Intense phone service; front office professionalism
- Responsible for scheduling appointments
- Data Entry
- Filing (general office work)
Sales Associate
Aames on Colorado
11.2002 - 01.2003
- Provided excellent customer service
- Periodic merchandise stocking
- Increased clientele for the store
Bra Specialist
Victoria’s Secret
10.2001 - 11.2002
- Provided personal customer care
- Responded to telephone inquiries from existing and potential clients
- Processed multiple transactions; including building store’s credit card base
- Recommended new products appropriate for individual customer needs
Education
Associate of Arts - Psychology
Glendale Community College
Glendale, CA06-2026
Skills
- Proficient in organization techniques
- Prioritization and scheduling
- Strong customer service skills
- Detail-oriented data management
Languages
English
Full Professional
Timeline
Cashier
Walgreen’s
07.2015 - 05.2018
Receptionist/Group Tour Coordinator
California Institute of Technology
08.2004 - Current
Clerical/Secretary positions
Venturi Staffing
11.2002 - 07.2004
Sales Associate
Aames on Colorado
11.2002 - 01.2003
Bra Specialist
Victoria’s Secret
10.2001 - 11.2002
Associate of Arts - Psychology
Glendale Community College
Similar Profiles
Gustavo SanchezGustavo Sanchez
Collections Maintenance Assistant at California Institute Of TechnologyCollections Maintenance Assistant at California Institute Of Technology
KINGA VOLKAN-KACSOKINGA VOLKAN-KACSO
Proofreader and Copy Editor at California Institute Of TechnologyProofreader and Copy Editor at California Institute Of Technology
PATRICIA JO SELLERSPATRICIA JO SELLERS
Employee and Organizational Development Consultant at CALIFORNIA INSTITUTE OF TECHNOLOGYEmployee and Organizational Development Consultant at CALIFORNIA INSTITUTE OF TECHNOLOGY
Elizabeth KimElizabeth Kim
Cosmetics Sales Representative at Shiseido CosmeticsCosmetics Sales Representative at Shiseido Cosmetics
Ronika HartoutiRonika Hartouti
Licensed Cosmetologist at JCPenney SalonLicensed Cosmetologist at JCPenney Salon