Experienced dispatcher in the logistics industry with strong work ethics and communication skills. Collaborative and efficient in fast-paced work environments. Seeking opportunities for growth in management. Caring, courteous, and compassionate towards team members.
Overview
14
14
years of professional experience
Work History
Dispatcher
Pink Floyd Logistics
01.2024 - Current
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Eligibility/Authorization specialist
Olympic sport and spine
02.2019 - 08.2021
Process all activity related to OSS's patient services
Patient service functions supported include patient phone calls, scheduling, insurance verification, and follow-up, maintaining charts, filing, and communication with referral sources
Answer all incoming phone calls, transfer calls, and take messages as necessary
Receive incoming patient phone calls
Manage all aspects of patient scheduling
Maintain data entry for all patients to include demographics and insurance information
Collect all necessary information from patients for treatment and billing purposes
Verify insurance, and obtain necessary authorizations if required
Fax appropriate paperwork to referral sources
Scanning all necessary documents into the patient's account
Build and maintain all patient charts
Collect any money owing from patients to include copays, coinsurance and deductibles, supplies, and other miscellaneous fees
Maintain statistical log sheets daily to include all follow-ups
Pull charts for the next day's appointments and audit
Make reminder calls for all incoming new patients
Closeout and balance all money nightly and print associated reports
Work daily on the Patient Issue Listing and task list to resolve all issues
Communicate with OSS staff through Outlook email
Communicate closely with billing and treating staff to resolve any patient issues
Filing
Open and sort mail daily
Perform related duties as required
Participate in educational activities and attend monthly staff meetings
Office Admin
Hanger Orto
06.2018 - 03.2019
Responsible for all aspects of patient appointment scheduling (including ensuring proper coverage of patient appointments and out-of-office calls), telephone management, complete and accurate patient registration, pre-appointment insurance verification, creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies, scanning and filing patient documents, ensuring complete and accurate information for clean claims and managing incoming phone calls
Review clinician documentation to ensure that patient charts are complete
Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter (OTC) payments, timely completion of all assigned tasks, mail forwarding tasks and daily document research on an electronic health/medical record system, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to outstanding requests for information
On call /part time
Patient Care Coordinator
Planned Parent Hood of the Great NW
03.2018 - 01.2019
Performing front office responsibilities as required by the health center
Providing non-judgmental, client-centered care, and accurate information by answering questions and providing appropriate resources
Assisting with optimizing patient flow to keep appointments on schedule through ongoing communication with the Lead Medical Assistant, the clinician and the health center manager
Establishing and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHI systems
Provides patients and co-workers with excellent customer service in all interactions and tasks
Patient Accounts Coordinator
Pacific Coast Medical Billing
10.2017 - 02.2018
Patient Communications: Effectively communicate with patients via phone, email or letters in order to coordinate the patient’s benefits with our financial policies and collect required payments from patients, ie deposit, deductibles, coinsurances, copays, etc
Payment Processing: Proactive management of payments, including deposit log maintenance, retrieval of EOBs and remits as necessary, payment posting to billing software, and monthly reconciliation between the deposit logs and billing software, as well as communication with clients regarding documentation needs for payment posting
Reporting: Compose accurate and timely reports for management as well as Clients on an as needed basis
Assist in the creation of reports with other team members as necessary
Correspondence Rep
Kaiser Permanente (Through pace staffing)
10.2016 - 09.2017
Resolve conflicts and inquiries
Provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing or over the telephone
Health plan related issues may include medical coverage, claims, referrals or eligibility
Delivery system issues may include appointment access, medical center service complaints, physician selection, fee quotes and patient billing issues
Governance issues may be voting member information or consumer governance policies
Wholesale Manager
Tommy Bahama
01.2012 - 09.2016
Managed four wholesale reps
Monitored orders and checked orders for accuracy
Made reports on bulk orders and distribute dates
Maintained100% accuracy in calculating discounts, interest and commissions
Composed affective accounting reports summarizing accounts payable data
Posted receipts to appropriate general ledger accounts
Built client relationships by acting as a liaison between the customer service and sales teams
Teacher / Library Media Specialist at New Albany Floyd County Public Schools, Floyd County, INTeacher / Library Media Specialist at New Albany Floyd County Public Schools, Floyd County, IN