Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffanie Mason

Lakewood

Summary

Experienced dispatcher in the logistics industry with strong work ethics and communication skills. Collaborative and efficient in fast-paced work environments. Seeking opportunities for growth in management. Caring, courteous, and compassionate towards team members.

Overview

14
14
years of professional experience

Work History

Dispatcher

Pink Floyd Logistics
01.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Eligibility/Authorization specialist

Olympic sport and spine
02.2019 - 08.2021
  • Process all activity related to OSS's patient services
  • Patient service functions supported include patient phone calls, scheduling, insurance verification, and follow-up, maintaining charts, filing, and communication with referral sources
  • Answer all incoming phone calls, transfer calls, and take messages as necessary
  • Receive incoming patient phone calls
  • Manage all aspects of patient scheduling
  • Maintain data entry for all patients to include demographics and insurance information
  • Collect all necessary information from patients for treatment and billing purposes
  • Verify insurance, and obtain necessary authorizations if required
  • Fax appropriate paperwork to referral sources
  • Scanning all necessary documents into the patient's account
  • Build and maintain all patient charts
  • Collect any money owing from patients to include copays, coinsurance and deductibles, supplies, and other miscellaneous fees
  • Maintain statistical log sheets daily to include all follow-ups
  • Pull charts for the next day's appointments and audit
  • Make reminder calls for all incoming new patients
  • Closeout and balance all money nightly and print associated reports
  • Work daily on the Patient Issue Listing and task list to resolve all issues
  • Communicate with OSS staff through Outlook email
  • Communicate closely with billing and treating staff to resolve any patient issues
  • Filing
  • Open and sort mail daily
  • Perform related duties as required
  • Participate in educational activities and attend monthly staff meetings

Office Admin

Hanger Orto
06.2018 - 03.2019
  • Responsible for all aspects of patient appointment scheduling (including ensuring proper coverage of patient appointments and out-of-office calls), telephone management, complete and accurate patient registration, pre-appointment insurance verification, creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies, scanning and filing patient documents, ensuring complete and accurate information for clean claims and managing incoming phone calls
  • Review clinician documentation to ensure that patient charts are complete
  • Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter (OTC) payments, timely completion of all assigned tasks, mail forwarding tasks and daily document research on an electronic health/medical record system, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to outstanding requests for information
  • On call /part time

Patient Care Coordinator

Planned Parent Hood of the Great NW
03.2018 - 01.2019
  • Performing front office responsibilities as required by the health center
  • Providing non-judgmental, client-centered care, and accurate information by answering questions and providing appropriate resources
  • Assisting with optimizing patient flow to keep appointments on schedule through ongoing communication with the Lead Medical Assistant, the clinician and the health center manager
  • Establishing and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHI systems
  • Provides patients and co-workers with excellent customer service in all interactions and tasks

Patient Accounts Coordinator

Pacific Coast Medical Billing
10.2017 - 02.2018
  • Patient Communications: Effectively communicate with patients via phone, email or letters in order to coordinate the patient’s benefits with our financial policies and collect required payments from patients, ie deposit, deductibles, coinsurances, copays, etc
  • Payment Processing: Proactive management of payments, including deposit log maintenance, retrieval of EOBs and remits as necessary, payment posting to billing software, and monthly reconciliation between the deposit logs and billing software, as well as communication with clients regarding documentation needs for payment posting
  • Reporting: Compose accurate and timely reports for management as well as Clients on an as needed basis
  • Assist in the creation of reports with other team members as necessary

Correspondence Rep

Kaiser Permanente (Through pace staffing)
10.2016 - 09.2017
  • Resolve conflicts and inquiries
  • Provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing or over the telephone
  • Health plan related issues may include medical coverage, claims, referrals or eligibility
  • Delivery system issues may include appointment access, medical center service complaints, physician selection, fee quotes and patient billing issues
  • Governance issues may be voting member information or consumer governance policies

Wholesale Manager

Tommy Bahama
01.2012 - 09.2016
  • Managed four wholesale reps
  • Monitored orders and checked orders for accuracy
  • Made reports on bulk orders and distribute dates
  • Maintained100% accuracy in calculating discounts, interest and commissions
  • Composed affective accounting reports summarizing accounts payable data
  • Posted receipts to appropriate general ledger accounts
  • Built client relationships by acting as a liaison between the customer service and sales teams

Health Unit Coordinator

St. Anthony’s Hospital
02.2011 - 01.2012
  • Transcribing doctor’s order’s
  • Requesting labs and diagnostic test
  • Communicating all patient treatments to the nurse
  • Admitting and discharging patients
  • Filing and handling patients charts
  • Skilled with Pneumatic Tubing System
  • Handling all daily functions of the hospital unit

Education

Health Unit Coordinator certificate - undefined

Clover Park Technical College
01.2012

Cosmetology certificate - undefined

Clover Park Technical College
01.2006

High School Diploma - undefined

Mark Twain High School
01.1997

Skills

  • Experienced in all Microsoft applications
  • Able to multi-task
  • Excellent customer service skills
  • Works well as a team player
  • Medical Terminology,45 WPM, EMR

Timeline

Dispatcher

Pink Floyd Logistics
01.2024 - Current

Eligibility/Authorization specialist

Olympic sport and spine
02.2019 - 08.2021

Office Admin

Hanger Orto
06.2018 - 03.2019

Patient Care Coordinator

Planned Parent Hood of the Great NW
03.2018 - 01.2019

Patient Accounts Coordinator

Pacific Coast Medical Billing
10.2017 - 02.2018

Correspondence Rep

Kaiser Permanente (Through pace staffing)
10.2016 - 09.2017

Wholesale Manager

Tommy Bahama
01.2012 - 09.2016

Health Unit Coordinator

St. Anthony’s Hospital
02.2011 - 01.2012

Health Unit Coordinator certificate - undefined

Clover Park Technical College

Cosmetology certificate - undefined

Clover Park Technical College

High School Diploma - undefined

Mark Twain High School
Tiffanie Mason