Summary
Overview
Work History
Education
Skills
Objective Summary
Timeline
Generic

Tiffanie Nelson

Port Saint Lucie,Florida

Summary

Dynamic customer service professional with a proven track record at ComEd Electric Company, excelling in problem-solving and relationship-building. Adept at utilizing data entry systems to enhance operational efficiency while demonstrating strong adaptability and leadership skills. Committed to delivering exceptional service and driving customer satisfaction through effective communication and tailored solutions.

Overview

8
8
years of professional experience

Work History

ComEd Electric Company CSR Agent

Transworld Systems, Incorporated
04.2025 - Current
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Recruiting & Staffing Administrator (L2)

Amazon Workforce Staffing
06.2024 - 03.2025
  • Set up, executes, and breaks down New Hiring Events based on labor orders and projections to meet demands and fill them in on-time
  • Preparing new hire paperwork and initiating background checks
  • Conducting new employee orientation sessions
  • Manage calendar and schedule interviews (by appointment only)
  • Managing the onboarding process to ensure smooth integration into the company
  • Support candidate activity to ensure all documentation is completed on time
  • Provide follow-up correspondence as needed to candidates on recruiting status via phone and email
  • Track recruiting activities and report candidate status
  • Participate in New Hiring Events both in person and virtually
  • Use internal systems to gather data from multiple sources to support reporting daily
  • Address basic questions regarding recruiting process
  • Organize, sort, analyze, and merge information and amounts of data using Microsoft Excel, V-Look Up, IFERROR and the Index Match
  • Assist in onboarding new hires and departures of new employees
  • Perform clerical duties as necessary
  • Advanced knowledge of email organization and calendar and task management using Microsoft Outlook
  • Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Ambassador

Patient Accounts Specialist (Remote)

UnitedHealth Group
11.2022 - 05.2024
  • Process all required and necessary documentation according to standard procedures and policies
  • Review and process requests
  • Verify insurance coverage and eligibility for requested services
  • Ensure all necessary documentation is complete and accurate for submission
  • Communicate with healthcare providers, insurance companies, and patients to gather additional information as needed
  • Accurately input patient and billing information into the medical billing system, ensuring that all data is correct and up to date.
  • Verify insurance details and coverage and ensure that claims are submitted to the correct insurance provider.
  • Prepare and submit insurance claims for processing, ensuring compliance with relevant healthcare laws and insurance policies.
  • Follow up on pending authorizations and provide updates to relevant parties
  • Maintain confidentiality and adhere to HIPAA guidelines throughout the authorization process
  • Stay updated on changes in insurance policies, coding requirements, and industry regulations

Customer Sales Associate (Remote)

Chico’s Off the Rack
01.2017 - 11.2022
  • Address customer complaints and concerns, finding solutions to resolve issues effectively.
  • Track metrics
  • Acquiring new customers and close deals to ensure customer satisfaction and long-term loyalty
  • Consistent use of engagement support tools Salesforce and Zendesk
  • Provide actionable insight
  • Answer customer questions about products, sizes, styles, availability, and pricing.
  • Process orders and payments, including order tracking and updates.
  • Handle returns and exchanges, ensuring adherence to company policy.
  • Address customer inquiries and offer product information primarily through phone, email, or live chat.
  • Ensure a positive customer experience and maintain brand loyalty
  • Maintain a professional and friendly demeanor when interacting with customers.
  • Listen attentively to customer inquiries and concerns.
  • Utilize customer relationship management (CRM) software to track customer interactions and details.
  • Access and manage customer accounts, order history, and shipping information.
  • Clearly communicate information and instructions to customers.
  • Effectively de-escalate situations with frustrated customers
  • Provide personalized recommendations based on customer needs and preferences

Education

Associate of Arts Degree -

Broward College
Pembroke Pines, FL
12.2022

High School Diploma -

Miami Central Senior High School
Miami, FL
06.2012

Skills

  • Adaptability
  • Reliability
  • Team player
  • Leadership skills
  • Problem solver
  • Able to troubleshoot issues and drive them to closure
  • Decision making
  • Excellent verbal and written communication
  • Desirable professional service experience
  • Experience with data entry systems and software
  • Interpersonal communication

Objective Summary

To solidify a position where I can provide administration and customer service skills, efficiency, attention to detail, and knowledge as a contribution to the enhancement of the company.

Timeline

ComEd Electric Company CSR Agent

Transworld Systems, Incorporated
04.2025 - Current

Recruiting & Staffing Administrator (L2)

Amazon Workforce Staffing
06.2024 - 03.2025

Patient Accounts Specialist (Remote)

UnitedHealth Group
11.2022 - 05.2024

Customer Sales Associate (Remote)

Chico’s Off the Rack
01.2017 - 11.2022

Associate of Arts Degree -

Broward College

High School Diploma -

Miami Central Senior High School

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