Tiffanie Ogilvie

• Monitored safety and cleanliness during activities.
• Attended training sessions related to therapeutic recreation services.
• Instructed staff on proper procedures for leading activities and providing support for residents' needs.
• Documented progress notes regarding participant's involvement in recreational programming.
• Maintained inventory of supplies related to recreational programming.
• Encouraged residents to participate in leisure activities according to their abilities.
• Facilitated group activities such as bingo, arts and crafts, cooking classes.
• Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
• Participated in special events such as birthday celebrations, holiday parties.
• Assisted in the development of activity plans for residents on a weekly basis.
• Provided emotional support when necessary during recreational activities.
• Provided emotional support to both clients and family members during difficult times.
• Respected cultural diversity when interacting with individuals from different backgrounds.
• Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
• Maintained records of all activity participation.
• Assisted with transportation arrangements for offsite activities when required.
• Ensured that all participants were aware of potential risks associated with certain activities.
• Communicated regularly with family members about their loved ones' progress in recreational programming.
• Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.

• Supported individuals with Developmental Disabilities
• Assisted in daily activities with clients to enhance motor and sensory skills
• Collaborated with team members to raise community awareness on Developmental Disabilities

• Ensured the cleanliness and functionality of 45 cottage facility
• Provided sanitation and light maintenance functions
• Answered customer questions and completed various customer requests

• Greet, room, and obtain patient vital signs
• Prepared patient charts, scheduled and confirmed appointments
• Document data in e-Clinical Works EMR system
• Perform urinalysis, injections, EKGs, PFT, and throat cultures

• Provided outstanding customer service to all clients.
• Prepared and maintained all inventory of product and stock.

Customer service representative taking calls and solving problems

• Provided exceptional customer service to ensure customer satisfaction.
• Answered customer inquiries and provided accurate information regarding products and services.
• Identified opportunities for upselling additional products or services based on customer needs.
• Answered customer inquiries via phone, email, and chat.
• Resolved customer complaints promptly and efficiently.

• Maintained accurate records of all experiments conducted including test materials used, data collected, and conclusions reached.
• Recorded daily activities in a laboratory logbook in accordance with Good Documentation Practices.