Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffanie Ortiz

Los Angeles,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual who enjoys helping customers. Enjoys working closely with team members to deliver positive guest experiences.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hilton
11.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Front Desk Agent

Hilton
05.2022 - 11.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Trained new staff members in customer service techniques and hotel operations.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Front Desk Agent

Hyatt Place
02.2021 - 04.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Cashier

McDoanlds
09.2018 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

No Degree - Radiology Tech

Long Beach City College
Long Beach, CA
06.2027

GED -

Animo Inglewood Charter High School
Los Angeles, CA
06.2020

Skills

  • Financial Information Review
  • Transaction Processing
  • Conflict and Issue Documentation
  • Problem-Solving Skills
  • Credit and Cash Payments
  • Time Management
  • Guest Satisfaction
  • Guest Inquiries
  • Conflict Management
  • Hospitality Service
  • Registration
  • Dining and Amenity Recommendations

Languages

Spanish
Full Professional

Timeline

Front Desk Agent

Hilton
11.2022 - Current

Front Desk Agent

Hilton
05.2022 - 11.2022

Front Desk Agent

Hyatt Place
02.2021 - 04.2022

Cashier

McDoanlds
09.2018 - 01.2021

No Degree - Radiology Tech

Long Beach City College

GED -

Animo Inglewood Charter High School

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Tiffanie Ortiz