Tiffanie Pollina
Hainesville,IL
Summary
Proven achiever with extensive experience at ALLSTATE, adept in customer service and problem-solving. Excelled in building relationships and efficiently managing over 150 case files monthly, showcasing exceptional organizational skills and a positive attitude. Demonstrated ability to enhance team collaboration and streamline processes, significantly improving resource allocation and operational efficiency.
Overview
34
34
years of professional experience
Work History
ALR-BD NEW ACCTS-ASSOC. III
ALLSTATE FINANCIAL SERVICES
05.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed strong customer service skills through interaction with registered representatives
- Make phone calls to registered representatives to provide direction appropriate requirements or to complete account information
CASE MANAGEMENT ASSOCIATE
ALLSTATE
03.2020 - 05.2021
- Streamlined case management processes for increased efficiency and better resource allocation.
- Provided end to end support on all life insurance applications submitted for New Business Review.
- Worked closely with the field, customers, vendors and internal peers.
- Effectively provided direction, suport, training and escalation handling via phone and email correspondence.
NEW BUSINESS ASSOC. III/SENIOR PROCESSING ASSOCIAT
ALLSTATE
09.1990 - 03.2020
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Demonstrated the ability to manage over 150 case files throughout the month to review and identify policy requirements and assist agents with completing accurate file information.
- Utilized various systems, products and procedures to ensure accuracy.
Education
Bachelor of Arts - Business
National-louis University
Evanston, IL06-2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem Resolution
- Attention to Detail
- Organizational Skills
- Organization and Time Management
Timeline
ALR-BD NEW ACCTS-ASSOC. III
ALLSTATE FINANCIAL SERVICES
05.2021 - Current
CASE MANAGEMENT ASSOCIATE
ALLSTATE
03.2020 - 05.2021
NEW BUSINESS ASSOC. III/SENIOR PROCESSING ASSOCIAT
ALLSTATE
09.1990 - 03.2020
Bachelor of Arts - Business
National-louis University
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