Summary
Overview
Work History
Education
Skills
Leadership And Sales Competencies
References Available
Career Interest
Timeline
Generic

TIFFANIE REED

Jeffersonville,IN

Summary

A hands-on leader, I am dedicated to inspiring my teams to execute plans for exceptional performance and outcomes. My proven abilities in leadership, increased business and customer loyalty have resulted in substantial growth and revenues. Willingness to take on added responsibilities to meet team goals. Skilled in promoting team productivity through excellent communication and collaboration. Committed and enthusiastic, I am fully prepared to contribute to the success of your organization.

Overview

26
26
years of professional experience

Work History

Quality Assurance Supervisor

UPS Healthcare
11.2020 - Current
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Applied coaching techniques and tools to support managers and team members in improving performance.

Project Management Specialist

Midwest Property Preservation
05.2020 - 11.2020
  • Interview and hire contractors to complete jobs
  • Train staff on companies’ guidelines and standards
  • Manage expenses and payroll.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Store Manager

DILLARD’S, INC.
01.2012 - 02.2020
  • Direct sales, operations and a staff of 100+ at a store with $15 million in annual sales
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

DILLARD’S, INC.
01.2007 - 01.2011
  • Led all key aspects at a store with $6 million in annual sales.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Merchandise Manager

DILLARD’S, INC.
01.2006 - 01.2007


  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Bult positive relationships with vendors for consistent and reliable supply of products.

Operations Manager

DILLARD’S, INC.
01.1998 - 01.2006
  • Full oversight of store operations; customer service, staff hiring / recruiting / training; expenses; dock and supplies.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Associate in Applied Science in Business Administration -

Columbia College
Columbia, MO
2024

Skills

  • Strategic planning
  • Financial acumen / growth
  • Business analysis
  • Innovate / creative marketing
  • Sales leadership
  • Talent management
  • Process improvement
  • Sales and growth metrics
  • Time Management
  • Performance Metrics
  • Organizational Skills
  • Team Leadership

Leadership And Sales Competencies

  • Leadership: proven skills in directing and inspiring sales and operational targets; upbeat and approachable to staff, customers and executives
  • Project management: assess, analyze need, determine requirements and execute extensive corporate projects; competent with crisis management situations; able to shift priorities quickly; a proven analyst and problem solver
  • Planning: participate in long-range planning strategies across the enterprise
  • Decision-making: approach all business issues recognizing the complex interrelationships and outcomes of business actions
  • Cross-functional teams: build cohesive groups using internal and external data, market trends and business relationships; lead teams from various departments to execute tactics for sales, product placement and marketing achievement
  • Communication: a clear, diplomatic and motivating communicator
  • Team development: hire, mentor and lead effective and results-driven teams; skilled at assessing strengths for appropriate job placement and long-term retention
  • Relationships: develop and maintain critical relationships across all channels to fulfill strategic company initiatives; establish cross-functional teams and superior customer alliances for current and future goal attainment
  • Synergy: effectively work and communicate with internal groups, departments and integral customer personnel to reach key growth targets
  • Metrics: analyze and develop measurements to quantify accomplishments, identify opportunities and barriers
  • Finance: skilled in P & L, corporate budgets, expense control and management

References Available

True

Career Interest

LETTER OF CAREER INTEREST

Timeline

Quality Assurance Supervisor

UPS Healthcare
11.2020 - Current

Project Management Specialist

Midwest Property Preservation
05.2020 - 11.2020

Store Manager

DILLARD’S, INC.
01.2012 - 02.2020

Store Manager

DILLARD’S, INC.
01.2007 - 01.2011

Merchandise Manager

DILLARD’S, INC.
01.2006 - 01.2007

Operations Manager

DILLARD’S, INC.
01.1998 - 01.2006

Associate in Applied Science in Business Administration -

Columbia College

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