Tiffanie Reyes
Austin,TX
Summary
Dynamic Shift Leader Manager with proven expertise at Jack in the Box, excelling in team management and employee training. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving significant reductions in waste. Committed to workplace safety and compliance, fostering a productive environment that drives performance and loyalty.
Overview
2026
2026
years of professional experience
Work History
Shift Leader Manager
Jack in the Box
05.2020 - Current
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
Shift Leader Manager
Popeyes® Louisana Kitchen
06.2017 - 08.2021
- Analyzed sales trends to identify opportunities for menu enhancements and promotions.
- Conducted performance evaluations, providing feedback to support employee development initiatives.
- Streamlined workflow processes, resulting in improved order accuracy and reduced wait times.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
Customer Service Representative
Circle K Convenience Store
07.2017 - 06.2020
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transactions and balancing drawers daily.
- Trained new employees on store policies, customer interaction techniques, and operational procedures.
- Maintained inventory levels through regular stock checks and effective organization of merchandise displays.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Shift Leader Manager
Jack in the Box
04.2009 - 09.2017
- Supervised daily operations to ensure adherence to company standards and service excellence.
- Trained and mentored team members on operational procedures and customer service skills.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated shift schedules to maximize staff efficiency and meet peak demand periods.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty metrics.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
General Manager
Jack in the Box
05.2009 - 10.2015
- Oversaw daily operations to enhance service quality and customer satisfaction.
- Developed and implemented training programs for new staff to ensure operational efficiency.
- Monitored financial performance, identifying trends to optimize budget allocation and costs.
- Led team meetings to foster communication and align on strategic goals across departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Shift Manager
Lubys Cafe
2004 - 2009
- Assisted in managing daily operations and ensuring team efficiency.
- Maintained safety standards and compliance within work environment.
- Supported staff in training on equipment usage and operational procedures.
- Collaborated with team members to streamline service processes.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Participated in staff scheduling to optimize coverage during peak hours.
Education
High School Diploma -
Reagan High School
Austin, TXSkills
- Team management
- Workplace safety
- Employee training
- Cash handling
- Safety compliance
- Flexible schedule
Timeline
Shift Leader Manager
Jack in the Box
05.2020 - Current
Customer Service Representative
Circle K Convenience Store
07.2017 - 06.2020
Shift Leader Manager
Popeyes® Louisana Kitchen
06.2017 - 08.2021
General Manager
Jack in the Box
05.2009 - 10.2015
Shift Leader Manager
Jack in the Box
04.2009 - 09.2017
Shift Manager
Lubys Cafe
2004 - 2009
High School Diploma -
Reagan High School