Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffanie Ross

The Woodlands,Texas

Summary

Experienced in social media in a professional and personal level to create and manage content on social media platforms like Instagram, Facebook, and Twitter. Analyze campaign data to measure performance, identify trends, and optimize campaigns for better results. Skilled in building robust team environments and where fostering open communication are practiced as they relevant traits to my character. I aim to offer my skills and eagerness to learn gather more experience working as a social media specialist.

technical support, and resolution skills. Experienced professional with a strong background in technology-related roles. Proficient in most software system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.

Overview

26
26
years of professional experience

Work History

Remote Customer Service Rep

Rise Broadband
Houston, Texas
03.2023 - Current
  • Provide white-glove one-call resolution customer service experience on each call
  • Order processing and technical work are associated with this customer service job
  • Resolving product/service issues, troubleshooting problems
  • First-level customer support
  • Interacting with customers
  • Interacting with members through phone and email.

IT App tech and Customer support via chat rep

Sysco Technology
Cypress, TX
11.2017 - 11.2021
  • Provide exceptionally engaging service and technical support to all users of the Sysco Technology CX product suite
  • First-level IT and customer support
  • Responsibilities included resolving customer technical issues with patience and understanding.

Customer Service Back Office Services

Harris County Tool Road Authorities
Houston, TX
12.2017 - 10.2017
  • Provides support and administrative services efficiently and effectively.
  • Maintains, tracks, and audits HCTRA's EZ TAG inventory.

Insurance members service representative

Nationwide Insurance
Brea, CA
01.2015 - 02.2017
  • Responsible for using all available resources to educate members on questions related to policy information, coverage, payment inquiries, claims processes, and guidance through the web portal.

Member Services Representative

Inland Empire Health Plan (IEHP)
Rancho Cucamonga, CA
01.2014 - 01.2016
  • Providing quality service to members that call in for assistance with their health coverage as well as first-level IT and customer support.

Retention and IT Customer Service Representative

Cox Communication
Mission Viejo, CA
07.2011 - 02.2013
  • Assisted customers in these positions as an IT Computer Support Technician
  • Duties include installing computers, routers, and other hardware, updating systems, and troubleshooting problems.

Customer Service and Technical Support Representative

Verizon Wireless
Irvine, CA
09.2008 - 02.2013
  • Sales, billing, payment, first-level IT, and customer support
  • Responsibilities included resolving customer technical issues and troubleshooting problems with the software.

Sales Manager, Customer Service and Technical Support Representative

AT&T Mobility
Nevada
10.1998 - 12.2007
  • Experience team manager, sales, customer, and IT support
  • Responsibilities included resolving customer technical issues and providing customer service while promoting services and products.

Remote Temporary Customer service positions during Covid

CDC, Maryland unemployment office, Hot wire communications, Omaha Steaks, and Senture
Houston, TX
04.2021
  • Customer service and technical service roles working from home
  • Answering both general/specific customer questions about the company’s products/services
  • Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers' help desk support teams in SaaS and tech companies.

Technical Virtual Customer Service

Grubhub
Remote
08.2017
  • First-level IT and customer support
  • Interacting with customers nationwide through phone, email, and live chat
  • Responsibilities included resolving customer technical issues and assisting with repairing existing systems.

Education

BA in Business Management -

Mount SAC and University of Phoenix

Skills

  • Social media content creation
  • Social media activities
  • Social Media Campaigns
  • Technical support services
  • Social media knowledge
  • Social media experience
  • Team support and oversight
  • Online Chat Support
  • Social media tools
  • Crew support
  • Social media updates
  • Social Media Updating
  • Social media promotions
  • Customer Technical Support
  • Media communications knowledge
  • Proficiency in social media
  • Social Media and Promotions

  • Self Motivation
  • Team Collaboration
  • Active Listening
  • Problem-solving aptitude
  • Calm Under Pressure
  • Data Entry
  • Reliability

Timeline

Remote Customer Service Rep

Rise Broadband
03.2023 - Current

Remote Temporary Customer service positions during Covid

CDC, Maryland unemployment office, Hot wire communications, Omaha Steaks, and Senture
04.2021

Customer Service Back Office Services

Harris County Tool Road Authorities
12.2017 - 10.2017

IT App tech and Customer support via chat rep

Sysco Technology
11.2017 - 11.2021

Technical Virtual Customer Service

Grubhub
08.2017

Insurance members service representative

Nationwide Insurance
01.2015 - 02.2017

Member Services Representative

Inland Empire Health Plan (IEHP)
01.2014 - 01.2016

Retention and IT Customer Service Representative

Cox Communication
07.2011 - 02.2013

Customer Service and Technical Support Representative

Verizon Wireless
09.2008 - 02.2013

Sales Manager, Customer Service and Technical Support Representative

AT&T Mobility
10.1998 - 12.2007

BA in Business Management -

Mount SAC and University of Phoenix

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Tiffanie Ross