Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Timeline
Generic

Tiffanie Rushing

Work Preference

Work Type

Full TimePart TimeGig Work

Location Preference

RemoteOn-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefits4-day work weekPaid sick leave

Summary

Skilled medical receptionist with 15+ years of experience in healthcare administration, specializing in patient scheduling, insurance verification, and electronic medical records management. Proven ability to enhance patient satisfaction through effective communication and organizational skills. Experienced in leading front desk operations and maintaining a welcoming environment, ensuring efficient patient flow and high-quality service in a fast-paced medical office setting. Authorized to work in the United States for any employer.

Overview

15
15

Years of Medical professionals experience

6
6

Certification in Customer Service

10
10

Food Hospitality/ Waitress/Server

15
15

Medical Administrative Assistant

5
5

Physical Therapy Administrative Assistant

5
5

INSURANCE CLAIMS -ELIGIBILITY & BENEFITS , DME CLAIMS

5
5

BASIC BILLING & CODING

Work History

Medical Receptionist

Next Step Rehab
02.2020 - 10.2024
  • Front office duty such as appointment scheduling, insurance coverage and eligibility, phone calls, billing information and referrals to physicians
  • Verified patient insurance information and collected co-pays and payments for services rendered
  • Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
  • Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
  • Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
  • Processed insurance claims accurately, facilitating timely reimbursements for services rendered.
  • Coordinated communication between patients and healthcare providers, enhancing service delivery and satisfaction.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Server/Waiter

Oyster Bar
11.2021 - 11.2023
  • Fast pace waitress in the heart of downtown st Pete
  • Delivered exceptional customer service to enhance dining experience and foster repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.


  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Trained new staff on hosting procedures, enhancing team performance and customer service standards.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server/Hostess

Gigi's Italian Restaurant
05.2018 - 10.2021
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
  • Managed table settings and ensured proper utensil placement before each service.
  • Monitored inventory levels of supplies, communicating needs to management proactively.
  • Managed food and beverage orders accurately, enhancing efficiency during peak hours.
  • Implemented upselling techniques that increased average check totals through personalized service recommendations.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Customer Service Call Center Representative

KEY FINANCIAL CORP
09.2017 - 02.2020
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
  • Implemented proactive measures such as follow-up calls or emails to ensure customer satisfaction after issue resolution
  • Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance
  • Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
  • Managed customer inquiries, providing accurate information and resolving issues efficiently.
  • Assisted customers in resolving inquiries and issues through effective communication channels.
  • Managed high call volumes while maintaining courteous and professional service standards.
  • Developed scripts for common inquiries, improving consistency in responses across the team.

Medical Assistant

Dr John caruso
12.2008 - 03.2013
  • Assisted in patient intake and data entry using electronic health record systems.
  • Coordinated appointment scheduling and follow-up communications with patients and healthcare providers.
  • Maintained inventory of medical supplies, ensuring availability for clinical operations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced patient experience by providing compassionate care and assisting with daily living activities.
  • Maintained cleanliness and organization of therapy equipment and treatment areas to ensure safety.
  • Prepared treatment rooms with necessary supplies and equipment for efficient patient sessions.
  • Monitored inventory levels of therapeutic supplies, ensuring timely reordering to maintain service continuity.
  • Managed scheduling for appointments, optimizing workflow efficiency across departments.
  • Coordinated patient referrals to ensure timely access to specialists and services.Assisted patients in navigating insurance requirements for specialty care access.
  • Collaborated with healthcare providers to ensure compliance with regulatory requirements and best practices.

Education

Medical Administrative Assistant - Medical Administrative Assisting

Everest University
South Orlando, FL
06.2010

Skills

  • Medical Imaging
  • Experience Administering Injections
  • Communication skills
  • Vital Signs (10 years)
  • Databases
  • Medical terminology
  • Sales
  • OSHA
  • Sales support
  • Medication Administration
  • Hospitality
  • Serving (5 years)
  • Restaurant experience
  • Food safety
  • Phone Etiquette
  • HIPAA
  • Administrative experience
  • Vital signs
  • POS
  • Food industry
  • Patient Care
  • Leadership
  • Organizational skills
  • Appointment scheduling
  • Medical Receptionist
  • Food handling
  • EMR systems
  • Insurance verification
  • Medical billing
  • Microsoft Office
  • EMR Systems
  • Physical therapy
  • Computer skills
  • Medical imaging
  • Customer support
  • Bartending
  • Office Administration
  • Food service
  • Medical scheduling
  • Microsoft office
  • Patient registration
  • HIPAA compliance
  • Patient relations
  • Records management
  • EMR / EHR
  • Documentation
  • Insurance claims
  • Insurance verifications
  • Customer service
  • Collaboration and teamwork
  • Administrative support
  • Calendar and appointment management

Certification

  • Medication Administration Present
  • Certified Medical Administrative Assistant June 2008 to Present
  • CPR Certification

Languages

English
Full Professional
Spanish
Elementary

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved over 250 hours of BCBS apporved courses from CNA ACADAMY in Clearwater, FL with with a motivated mindset, readiness to learn and a set goal achevied with dedication.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server/Waiter

Oyster Bar
11.2021 - 11.2023

Medical Receptionist

Next Step Rehab
02.2020 - 10.2024

Server/Hostess

Gigi's Italian Restaurant
05.2018 - 10.2021

Customer Service Call Center Representative

KEY FINANCIAL CORP
09.2017 - 02.2020

Medical Assistant

Dr John caruso
12.2008 - 03.2013

Medical Administrative Assistant - Medical Administrative Assisting

Everest University

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