Tiffanie Shipps
Easton,MO
Summary
Compassionate and dedicated PCA with experience at Freudenthal Home Health, skilled in vital signs monitoring and patient documentation. Advocated for clients' needs, enhancing their quality of life through personalized care. Proven ability to streamline communication and foster strong relationships with families, ensuring continuity of care and patient satisfaction.
Overview
4
4
years of professional experience
Work History
PCA
Freudenthal Home Health
05.2022 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare team.
- Implemented individualized care plans to meet client needs effectively.
- Maintained accurate documentation of patient progress and interventions.
- Advocated for patients' needs, enhancing their quality of life through compassionate care.
- Streamlined communication between clients, families, and healthcare providers to ensure continuity of care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Patient Care Representative
Mosaic Life Care
02.2022 - 05.2024
- Managed patient inquiries, ensuring accurate information delivery and enhancing patient satisfaction.
- Coordinated appointment scheduling, optimizing provider availability and minimizing patient wait times.
- Utilized electronic health record systems to maintain accurate patient data and streamline communication.
- Assisted in insurance verification processes, ensuring coverage accuracy and facilitating efficient billing operations.
- Implemented process improvements that enhanced workflow efficiency and reduced administrative errors.
- Acted as liaison between patients and healthcare providers, resolving issues promptly to maintain service quality.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Receptionist
Clarkson Eyecare
08.2021 - 01.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, facilitating smooth workflow and information exchange.
- Maintained organized filing systems and updated records for accuracy and compliance.
- Trained new staff on office procedures, enhancing team performance and service quality.
- Implemented process improvements to streamline reception tasks, increasing overall efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
GED -
Webster Learning Center
Saint Joseph, MOSkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Dementia care
- Meal preparation
- End-of-life care
- Medical terminology
- Transfer techniques
- Medication reminders
- Patient documentation
Timeline
PCA
Freudenthal Home Health
05.2022 - Current
Patient Care Representative
Mosaic Life Care
02.2022 - 05.2024
Receptionist
Clarkson Eyecare
08.2021 - 01.2023
GED -
Webster Learning Center
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