Tiffanie Stokes
Lacombe,LA
Summary
Healthcare Compliance Specialist with 10+ years in managed care and healthcare operations. Expertise in Medicare Compliance, Healthcare Audit and Compliance, and Regulatory Analysis. Proven track record in process optimization and operational efficiency improvement. Analytical and practical thinker, adept at navigating complex regulatory landscapes. Inclusive and poised communicator, fostering collaboration and authentic interactions. Flexible and resilient, consistently delivering measured results in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chief of Communications
Big Kane Trucking LLC
09.2019 - Current
- Mentored junior team members in best practices for effective communication strategies and tactics.
- Streamlined internal communications for enhanced collaboration and productivity within the organization.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Developed compelling content for various platforms, driving audience growth and engagement levels.
- Boosted brand visibility by developing and implementing comprehensive communication strategies.
- Negotiated contracts with external vendors for various services related to communications activities.
Operations Manager
Pacific Dental Services
08.2023 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Assistant Director
LA Health Solutions
04.2022 - 08.2023
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Directed successful implementation of new software system, enhancing data management and operational efficiency.
- Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
- Improved project outcomes, meticulously planning and monitoring project phases to ensure timely completion.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
Clinic Supervisor
Spine and Scolisis Specialists
08.2019 - 12.2022
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Prioritized workplace safety by instituting protocols for infection control measures as well as equipment maintenance and proper storage.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
Education
Master of Business Administration - Healthcare Administration
Healthcare Management
New Orleans, LA09.2017
Bachelor of Science -
Healthcare Management
Associate of Science -
Healthcare Management
Skills
- Clinical Operations Management
- Healthcare Audit and Compliance
- Healthcare Business Development
- Healthcare Quality Improvement
- Healthcare Performance Metrics
- Healthcare Operations Oversight
- Certified In Healthcare Compliance
- Regulatory Requirements
- Revenue Cycle Management
- Compliance Risk
- Medicare Compliance
- Certified Regulatory Compliance Manager
- Social media strategy
- Internal communications
- Crisis management
- Marketing communications
Certification
Cpr Certified
Personality Strengths
- Open-minded
- Flexible
- Autonomous
- Considerate
- Composed
Timeline
Operations Manager
Pacific Dental Services
08.2023 - 11.2024
Assistant Director
LA Health Solutions
04.2022 - 08.2023
Chief of Communications
Big Kane Trucking LLC
09.2019 - Current
Clinic Supervisor
Spine and Scolisis Specialists
08.2019 - 12.2022
Bachelor of Science -
Healthcare Management
Associate of Science -
Healthcare Management
Master of Business Administration - Healthcare Administration
Healthcare Management
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