Tiffanie Tapp
Fuquay-Varina,NC
Summary
Experienced transit professional with a strong record of safe driving, defensive driving, and schedule adherence. Skilled in route navigation, vehicle inspections, and calm response to traffic, weather, and passenger needs.
Transit Bus Operator with extensive experience supporting safe, reliable public transportation. Skilled in passenger assistance, ADA-compliant service, fare procedures, and conflict resolution. Known for clear communication, strong customer relations, and consistent service delivery.
Seasoned transit and municipal operations professional with a background in driving, dispatch, and supervision. Proven ability to manage routes, coordinate staff, and resolve service issues quickly. Strong focus on safety, accountability, and dependable customer service.
Friendly and enthusiastic Shuttle Driver bringing 21 years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.
Overview
20
20
years of professional experience
Work History
Transit Bus Operator
Go Cary
08.2026 - 09.2026
- Operated transit buses safely along assigned routes, maintaining consistent service and schedule adherence.
- Conducted pre-trip and post-trip inspections to identify safety concerns and equipment issues.
- Assisted passengers with boarding, seating, and accessibility needs in compliance with ADA requirements.
- Monitored fare collection procedures and verified passenger boarding according to transit policies.
- Communicated route delays, incidents, and service changes through radio and dispatch systems.
- Responded calmly to traffic, weather, and passenger situations while preserving safe operations.
- Documented vehicle defects, passenger concerns, and operational incidents using required transit reports.
- Supported service reliability by following traffic laws, agency procedures, and customer service standards.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Supervisor
RATP DEV
06.2026 - 08.2026
- Coordinated daily work assignments and supported staff to maintain consistent municipal service delivery.
- Monitored work quality and corrected issues to support safe, reliable operations.
- Scheduled crews and adjusted coverage to meet changing operational needs.
- Reviewed service requests and followed up on completion status for timely resolution.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Developed comprehensive training program for new hires, significantly reducing the learning curve and integrating them into the team quickly.
- Supervised daily operations, balancing staffing, workflow priorities, and service standards.
- Enforced safety procedures and compliance requirements across operational activities.
- Monitored performance, provided coaching, and addressed issues to improve accountability.
- Trained new staff on procedures, equipment use, and quality expectations.
- Resolved operational escalations quickly to maintain customer satisfaction and continuity.
Supervisor
Chapel Hill Transit
08.2018 - 01.2026
- Monitored work quality and corrected issues to support safe, reliable operations.
- Scheduled crews and adjusted coverage to meet changing operational needs.
- Coordinated daily work assignments and supported staff to maintain consistent municipal service delivery.
- Trained new staff on procedures, equipment use, and workplace expectations.
- Enforced safety practices and reported hazards to reduce risk across work sites.
- Documented work activities, incidents, and maintenance needs for accurate recordkeeping.
- Communicated with residents and internal teams to resolve concerns and support service continuity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Administration Assistant
Chapel Hill Transit
09.2014 - 08.2018
- Coordinated calendars, meetings, and correspondence for departmental leadership, ensuring daily administrative priorities stayed on track.
- Managed records, filing systems, and document routing to support accurate municipal office operations.
- Drafted routine correspondence, reports, and meeting materials using Microsoft Office applications.
- Responded to constituent inquiries by phone, email, and in person, providing timely direction and follow-up.
- Processed purchase requests, invoices, and supply orders while maintaining organized administrative records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Reservation Agent
Chapel Hill Transit
05.2012 - 09.2014
- Managed reservation requests, confirmed availability, and entered accurate booking details into scheduling systems.
- Responded to inbound calls and emails, resolving guest inquiries with clear, professional communication.
- Processed cancellations, modifications, and special requests while maintaining accurate reservation records.
- Coordinated with internal departments to ensure seamless service delivery and timely reservation updates.
- Monitored booking queues, prioritized urgent requests, and maintained consistent response times.
- Supported coworkers by sharing reservation procedures and reinforcing accurate system usage.
- Improved front-desk efficiency by organizing reservation data and reducing duplicate entries.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
Dispatcher
Chapel Hill Transit
05.2012 - 09.2014
- Coordinated daily bus operations using radio and phone communications to resolve service disruptions promptly.
- Dispatched operators to cover route changes, delays, and emergency incidents with clear instructions.
- Monitored vehicle locations and schedules to maintain on-time transit service and operational consistency.
- Logged service issues, incident details, and operator updates for accurate operational records.
- Communicated service adjustments to drivers and supervisors to support safe, efficient route coverage.
- Resolved passenger and operator concerns by relaying timely information and coordinating appropriate responses.
- Tracked fleet status and trip progression to identify schedule conflicts and support service recovery.
- Supported transit operations by enforcing communication protocols and maintaining reliable dispatch workflow.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Transit Operator 3
Chapel Hill Transit
04.2010 - 05.2012
- Operated fixed-route transit vehicles safely while following traffic laws, schedules, and service procedures.
- Assisted passengers with boarding, fare payment, and accessibility needs in compliance with ADA service standards.
- Performed pre-trip and post-trip inspections to identify mechanical issues and ensure vehicle readiness.
- Communicated route delays, incidents, and service concerns to dispatch using radio procedures.
- Monitored passenger boarding and maintained orderly service and compliance
- Communicated route delays, service changes, and safety concerns using radio and dispatch protocols
- Assisted riders with boarding, accessibility needs, and destination guidance with professionalism
- Inspected vehicle condition before service and reported mechanical or safety issues promptly
- Responded to emergencies and disruptive situations using calm judgment and established procedures
- Trained new operators on route familiarity, customer service standards, and safe driving practices
Fixed Route Bus Driver
Chapel Hill Transit
07.2006 - 04.2010
- Operated fixed route buses safely through assigned service areas, maintaining consistent schedule adherence.
- Performed pre-trip and post-trip inspections to verify vehicle readiness and report maintenance concerns.
- Assisted passengers with boarding, fares, transfers, and route information using courteous customer service.
- Secured mobility devices and supported ADA-compliant transportation for riders with special needs.
- Communicated service delays, route changes, and safety concerns with dispatch and transit supervisors.
- Monitored traffic conditions and adjusted driving practices to protect passengers, pedestrians, and equipment.
- Enforced transit policies and passenger conduct standards while de-escalating onboard issues professionally.
- Guided newer drivers on safe operations, customer service expectations, and transit procedures.
- Enhanced passenger satisfaction by maintaining punctual service and adhering to strict schedules.
- Fostered an inclusive environment for all passengers regardless of race ethnicity gender age or ability status.
- Contributed to company-wide accident reduction initiatives through diligent adherence to traffic laws and defensive driving practices.
- Facilitated clear communication between dispatchers, supervisors, and fellow drivers to ensure smooth operations.
- Maintained order on the bus by enforcing rules, handling conflicts, and addressing behavioral issues professionally.
- Provided excellent customer service by answering passenger inquiries politely and accurately.
- Assisted passengers with disabilities, ensuring accessible transportation and a welcoming environment.
- Improved safety records by conducting regular vehicle inspections and addressing maintenance issues promptly.
- Demonstrated adaptability in adjusting routes based on unforeseen circumstances such as construction or accidents while still meeting time-sensitive schedules.
- Reduced potential hazards through proactive identification of road conditions requiring attention or repair requests.
- Executed emergency evacuation protocols efficiently during drills or actual emergencies ensuring that all passengers were guided safely off the bus.
- Promoted a positive image of the company by maintaining a clean, well-kept vehicle and professional demeanor at all times.
- Trained new drivers in proper procedures, navigation of routes, and company standards for professionalism and safety.
Education
High School Diploma -
Hillside High School
Durham, NCSkills
- Safe driving
- Defensive driving
- Traffic laws compliance
- Vehicle inspection
- Preventive Maintenance
- Incident documentation
- Emergency procedures
- Schedule adherence
- Route navigation
- Route planning
- Adjusting routes
- Transport scheduling
- Scheduling pickups
- Wheelchair securement
- Passenger assistance
- Public transport
- GPS navigation
- Valid [state] license
- Inclement weather driving
- Conflict resolution
- Rule enforcement
- Customer relations skills
- Adaptive decision making
Timeline
Transit Bus Operator
Go Cary
08.2026 - 09.2026
Supervisor
RATP DEV
06.2026 - 08.2026
Supervisor
Chapel Hill Transit
08.2018 - 01.2026
Administration Assistant
Chapel Hill Transit
09.2014 - 08.2018
Reservation Agent
Chapel Hill Transit
05.2012 - 09.2014
Dispatcher
Chapel Hill Transit
05.2012 - 09.2014
Transit Operator 3
Chapel Hill Transit
04.2010 - 05.2012
Fixed Route Bus Driver
Chapel Hill Transit
07.2006 - 04.2010
High School Diploma -
Hillside High School