Tiffanie Thomas
Summary
Dedicated professional with extensive experience in call center service with focus on quality, service and cost savings for customers. Strong problem solver who provides practical solutions in a timely and effective manner. Effective communication skills and teamwork approach creates a productive and positive work environment with good morale. Self-starter and quick learner willing to take on extra responsibilities and new challenges. Promoted to increasingly challenging responsibilities at BJC Healthcare.
Overview
24
24
years of professional experience
Work History
Mychart Customer support
01.2021 - Current
- Work with all ages of individuals on a variety of issues, giving individualized attention to help them make use of their medical record
- I assist about 60 customers a day with their online medical records (MyChart) account
- Assist customers with technical issues related to unlocking their account and help patients create and navigate through their account.
Patient Care Navigator
BJC HealthCare
12.2011 - 01.2021
- As a health professional I helped patients navigate through and around barriers in the complex health care system
- I receive and schedule a number of specialty and diagnostic orders daily for the BJC Medical Group Primary Care Practices
- I also obtain approval authorization from patient’s health insurance to minimize their cost.
Children’s Direct, BJC HealthCare
10.2009 - 12.2011
- Provided centralized access to medical specialists and services with St
- Louis Children’s Hospital (SLCH)
- Assisted with scheduling specialty clinic appointments
- Arranged phone consult with SLCH specialists
- Registered SLCH specialist for CME’s as well as a variety of resources for physicians and their patients.
Physician Referral Specialist
BJC HealthCare
11.2005 - 10.2009
- Processed inbound and outbound calls in a consumer - focused, appropriate and timely manner
- Followed protocols for physician selection
- Tracked abandoned call rate and did Data entry
- Contributed to the development and maintenance of a coordinated team
- Registered patients for BJC community events and screenings.
Psychiatric aid
Hawthorn Children’s Psychiatric Hospital
01.2000 - 11.2005
- Provided treatment that helped promote the development of skills and resources necessary for a child to return successfully to the community
- Provided each patient daily with group therapy, recreational therapy, and organized educational programs
- Performed daily vital signs on each assigned patient daily
- Completed chart documentation on each patient throughout the shift.
Education
BS - Communications and Patient Relations
Washington University, University City High School
Spring 2025
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May of 1998
Timeline
Mychart Customer support
01.2021 - Current
Patient Care Navigator
BJC HealthCare
12.2011 - 01.2021
Children’s Direct, BJC HealthCare
10.2009 - 12.2011
Physician Referral Specialist
BJC HealthCare
11.2005 - 10.2009
Psychiatric aid
Hawthorn Children’s Psychiatric Hospital
01.2000 - 11.2005
BS - Communications and Patient Relations
Washington University, University City High School
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