Tiffanie Thompson
1400 Jamielinn Ln
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, such as IHOP and Amazon Warehouse. Excelled in customer service and operations management, demonstrating strong multitasking and team leadership skills. Achieved significant improvements in service delivery and operational efficiency, showcasing a commitment to excellence and a proactive approach to problem resolution.
Overview
2025
2025
years of professional experience
Work History
Waitress
IHOP
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Restaurant Hostess
Bjs Restaurants Inc
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Barback
Omnia Night Club
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Bartender
Las Vegas Club Hotel and Casino
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Nike
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Mac Donald
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Implemented training programs for enhanced employee skills.
Cook
Tropical Smoothie
- Cooked meals to meet customer dietary preferences and special requests.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Monitored food safety standards to uphold health regulations.
- Engaged with guests to gather feedback and improve menu offerings.
Warehouse Worker
Deckers Warehouse
11.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Caregiver
Honor Care Adult Family Home
02.2024 - 01.2025
- Delivered personal care services, promoting dignity and respect for individuals.
- Coordinated transportation and errands to support client independence and mobility.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Caregiver Attendant
Prime Home Care
03.2023 - 04.2024
- Communicated effectively with healthcare team to report changes in patient condition.
- Provided emotional support and companionship to improve patients' quality of life.
- Utilized effective time management skills to prioritize patient care tasks.
- Operated patient lift equipment to assist with mobility and transfers.
- Used electronic health record systems to document patient care activities.
Warehouse Worker
Amazon Warehouse
01.2022 - 11.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as [Number] pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Packaged orders for shipment, keeping items securely wrapped and labeled.
- Conducted regular inventory checks, helping to track stock levels and reduce discrepancies.
- Unloaded merchandise from delivery trucks and sorted items for easy access.
- Inspected items for quality and reported any damaged goods.
- Packed items securely to prevent damage during transport.
- Loaded and unloaded boxes from trucks and shelves.
Education
GED -
El Camino College
Torrance, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Attention to detail
- Order taking
- Decision-making
- Team leadership
- Time management
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Warehouse Worker
Deckers Warehouse
11.2024 - 01.2025
Caregiver
Honor Care Adult Family Home
02.2024 - 01.2025
Caregiver Attendant
Prime Home Care
03.2023 - 04.2024
Warehouse Worker
Amazon Warehouse
01.2022 - 11.2023
Waitress
IHOP
Restaurant Hostess
Bjs Restaurants Inc
Barback
Omnia Night Club
Bartender
Las Vegas Club Hotel and Casino
Customer Service Representative
Nike
Manager
Mac Donald
Cook
Tropical Smoothie
GED -
El Camino College
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