TIFFANIE THOMPSON
Middletown,NY
Summary
Resourceful, highly organized, and accomplished candidate with extensive office operations and personnel organization expertise gained in varied settings. Unique ability to multi-task while maintaining primary focus on priority assignments. Established reputation for exceptional service. Fast learner with the proven ability to hit the ground running and deliver results quickly. Reputation for displaying professionalism and high levels of integrity.
Overview
17
17
years of professional experience
Work History
Internet & Voice Repair Lead
Charter Communications, Spectrum
Middletown, NY
08.2022 - Current
- Support technical inquiries via phone and emails and any other approved communications method. Handle escalations via Ticketing systems, phone, Email, etc
- Handle supervisor escalations, client call backs/correspondences while delivering World Class Customer Service.
- Partner with Supervisory staff to conduct huddles on new processes/products/services, changes in support, etc. with agents.
- Work as a liaison on reported issues to fix groups on single/ multi user affecting issues.
- Assist agents with questions/concerns related to Internet, Voice, Streaming, Account and Maintenance support
Customer Service/Tech Support Rep
Charter Communications
08.2019 - 08.2022
- Provide World Class Customer Service while exuding proficiency in utilizing company tools to address customer concerns and issues.
- Maintain high level of professionalism, efficiency and patience to increase customer loyalty/appreciation
- De escalate effectively
- Escalate recurring issues/create tickets to resolve customer issues in a timely manner
- Repeat Call of the week winner, Progress Partner and Member of Pac Convergence team (order validation and completion)
Sales Support Coordinator
Charter Communications
06.2018 - 08.2019
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
Credit Officer
Ideal MicroFinance Company Ltd Jamaica
07.2015 - 01.2018
- Seek prospective clients and provide necessary information regarding a Loan application Process.
- Access Client Credit Worthiness and calculate risks based on credit history.
- Approve/deny loan requests, set up payment schedules, maintain records and provide clarification to clients
- Manage Daily office functions for branch including but not limited to : staff attendance, cashflow, record management/lifecycle, office reports, stationary etc.
Logistics and Operations Assistant
Mailpac Services Limited Jamaica
10.2013 - 07.2015
- Promptly answering the questions of staff and other stakeholders.
- Providing excellent customer service and maintaining relationships with overseas vendors and customs clearance officers.
- Preparing and filing forms and other documents for new and existing customers.
- Provide mediation between customers and custom agents regarding freighted items
- Liaise with parent company regarding incoming shipments and their destination
- Achieved a Certified Customer Service Award through Company Education Affiliate
Administrative Assistant
Jamaica National Water Commission (Government)
05.2006 - 09.2007
- Create and manage a filing system
- Handle office tasks such as generating reports and presentations, setting up for meetings, and reordering supplies
- Transcribe minutes from meetings, create presentations, and conduct research.
- Screening phone calls, routing callers to the appropriate party and taking messages accordingly
- Maintain polite and professional communication via phone, e-mail, and mail.
Education
Bachelor of Arts - Bachelor of Law
11.2018
- Completed 1 1/2 years of a 4 year program
Associate of Business Administration - Business Administration
11.2005
Business Administration Studies
Skills
- Team Member Motivation
- Elevated Interpersonal Skills
- Proven Reliability & Trustworthiness
- Good Work Ethic
- Advanced Organizational Skills
- Customer Service Expert
- Problem Resolution & Alternative Solution Expert
- Data Management
- Critical Thinker
- Multi-tasker
- Dedication to Results and Working Through Obstacles
Additional Information
- ACCOLADES , Spectrum Gold Award Winner 2021 Call Of the Week (repeat winner) Progress Partner Member of Open Order Pac Project
Timeline
Internet & Voice Repair Lead - Charter Communications, Spectrum
08.2022 - Current
Customer Service/Tech Support Rep - Charter Communications
08.2019 - 08.2022
Sales Support Coordinator - Charter Communications
06.2018 - 08.2019
Credit Officer - Ideal MicroFinance Company Ltd Jamaica
07.2015 - 01.2018
Logistics and Operations Assistant - Mailpac Services Limited Jamaica
10.2013 - 07.2015
Administrative Assistant - Jamaica National Water Commission (Government)
05.2006 - 09.2007
The University of Technology, Jamaica - Bachelor of Arts, Bachelor of Law
Holy Childhood Institute - Associate of Business Administration, Business Administration
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