Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffanie Thomsen

Mountain Green,UT

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. With an added eagerness to learn and develop new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Care Assistant

Inovative Harbor
01.2023 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Youth Mentor

Three Point Center
09.2022 - 12.2022
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills

Deli Department Clerk

Ridleys Family Market
05.2022 - 08.2022
  • Interacted with customers by phone, or in-person to provide information in a friendly manor.
  • Developed and implemented systems to maintained accurate records of product costs, production and losses.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.

Child Care Providor

At Home Daycare
02.2021 - 09.2021
  • Met physical, emotional and developmental needs of a variety aged children in my care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Sanitized toys, surfaces, dishes and frequently touched areas to prevent the spread of germs.

Server/ Cook

Roosevelt City Golf Course Cafe
04.2020 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Entered orders into computer system quickly and in proper sequence.

Education

1 Year of Study's - Enviromental Science

Snow College
Ephraim, UT

High School Diploma -

Union High School
Roosevelt, UT
05.2021

Skills

  • Attentive to People
  • Positive Interactions
  • Phone Inquiries
  • Team Collaboration
  • Conflict and Complaint Resolution
  • Guest Satisfaction
  • Mentoring
  • Crisis Situations
  • Trauma-Informed Care
  • Client Records Management
  • Administer Medication

Certification

Child development certificate

Timeline

Care Assistant

Inovative Harbor
01.2023 - 05.2023

Youth Mentor

Three Point Center
09.2022 - 12.2022

Deli Department Clerk

Ridleys Family Market
05.2022 - 08.2022

Child Care Providor

At Home Daycare
02.2021 - 09.2021

Server/ Cook

Roosevelt City Golf Course Cafe
04.2020 - 09.2020

1 Year of Study's - Enviromental Science

Snow College

High School Diploma -

Union High School

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