Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffanie Viscomi

Port Richey

Summary

Dynamic professional with extensive experience in customer service and account management at Capital One Bank. Proven track record in sales strategies and problem resolution, consistently exceeding performance goals. Skilled in Microsoft Office and adept at building strong client relations, driving revenue growth, and enhancing customer experiences.

Overview

13
13
years of professional experience

Work History

Generalist

Southern glazers
Tampa
01.2020 - 07.2025
  • A Customer Advocate at Southern Glazer's Wine & Spirits focuses on providing excellent customer service, resolving issues, and building strong relationships with clients. They handle customer inquiries, process orders, manage accounts, and work to ensure a positive customer experience. The role may also involve sales support, such as promoting products, and identifying opportunities for growth.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Identified opportunities to upsell additional products or services based on customer needs.

General Manager

Dunkin' Donuts
Tampa
06.2019 - 05.2020
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.

Senior Account Manager

Capital One Bank
Tampa
04.2016 - 05.2019
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Input customer order details into system, accepted payments and updated accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 50 customers each day with product and service questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.

Customer Service Specialist

Verizon Wireless
Tampa
02.2012 - 04.2016
  • Consistently met service team sales targets and call handling quotas consistently.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Science - Sociology

Florida State University
Tallahassee, FL
04.2006

Skills

  • Sales expertise
  • Customer experience management
  • Microsoft Office proficiency
  • Communication skills
  • Client relations
  • Customer service and support
  • Problem resolution
  • Call center operations
  • System implementation
  • Retail sales
  • Problem-solving skills
  • Customer relationship management
  • Account management
  • Sales strategies
  • Order processing
  • Inventory management
  • Revenue generation

Timeline

Generalist

Southern glazers
01.2020 - 07.2025

General Manager

Dunkin' Donuts
06.2019 - 05.2020

Senior Account Manager

Capital One Bank
04.2016 - 05.2019

Customer Service Specialist

Verizon Wireless
02.2012 - 04.2016

Bachelor of Science - Sociology

Florida State University

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