Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
References
Timeline
Generic

Tiffanie Wells

Culpeper,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Processing Center Assistant

Samaritan's Purse
07.2018 - 01.2024
  • Assist the Processing Center Managers and Operations Team in preparing the processing center for volunteers to inspect and ship out almost a million shoebox gifts
  • This role involved working with a variety of vendors; electricians, vending company, forklifts, scissor lifts, cleaning companies, etc
  • In the processing center, I assisted in communicating and receiving shipments, as well as assisting in unloading the truck using the forklift
  • Leading a team, we setup 36 processing tables and various stations needed to process shoebox gifts
  • Pre-processing season, I was given the opportunity to serve in the Mid-Atlantic North / South office in preparing for National Collection Week, This included working in Studio Enterprise and manually inputting all Mid-Atlantic Profile and Agreements for 2018 and 2019.
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving concerns.
  • Provided administrative support to senior staff, enabling them to focus on strategic decisionmaking.
  • Facilitated communication between departments by acting as a liaison, contributing to seamless operations.
  • Handled sensitive information with discretion, maintaining confidentiality across all interactions with clients and colleagues alike.
  • Developed relationships with local businesses through networking events, promoting collaboration opportunities within the community.
  • Assisted coworkers and staff members with special tasks on daily basis.

Assistant Tasting Room Manager

Williams Gap Vineyard
04.2021 - 08.2023
  • Assist tasting room manager with staff supervision
  • Collaborated with Tasting Room Manager to develop marketing strategies, driving increased foot traffic and revenue growth.
  • Maintained a clean and welcoming environment in compliance with health and safety standards.
  • Established rapport with guests through engaging conversation, fostering long-term relationships and encouraging return visits.
  • Provide day of coordination for events
  • Plan quarterly updates to food menu and wine pairing menu
  • Manage all CRM information of members
  • Supported Tasting Room Manager in daily operations, including staff scheduling, budgeting, reporting, and conflict resolution.
  • Educated guests about the winery''s history, vineyard practices, winemaking process, and products offered.
  • Implemented upselling techniques that resulted in higher average transaction values without compromising guest satisfaction.
  • Exceeded monthly sales goals by effectively promoting featured wines during tastings and events.
  • Coordinated private group reservations to ensure a seamless experience from booking through visit completion.
  • Resolved guest issues promptly and professionally, reinforcing positive brand image among clientele.
  • Developed strong relationships with local businesses for cross-promotion opportunities that boosted tasting room visibility within the community.
  • Contributed to social media efforts by capturing images of events or promotions for Instagram posts or Facebook updates.
  • Analyzed weekly sales reports to identify trends or areas of improvement for future strategy adjustments.
  • Streamlined processes for opening/closing procedures which improved overall efficiency and reduced staff workload.
  • Assisted in the selection of new products by participating in winery tastings, providing valuable input on customer preferences and market trends.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Increased wine club membership by presenting club benefits and promoting exclusive events to visitors.
  • Managed inventory levels, ensuring adequate stock for tastings and sales while minimizing waste.
  • Trained new team members on company policies, product offerings, and proper pouring techniques.
  • Assisted with event planning and execution, creating memorable experiences for guests and contributing to repeat business.

Executive Administrator

Woodbine Church & Cemetery Services
01.2012 - 01.2021
  • Oversee all cemetery sales, funeral services, headstone sales and designs, design cemetery layouts, manage 52 cemeteries, manage headstone and outer burial supplies and inventory
  • Train new staff in cemetery to open and close grave, install headstones and install outer burial containers
  • Created software to create cemetery layouts
  • Use the software to adapt older, historical, church cemeteries to be able to sell and open and close new graves
  • Train churches how to market and sell grave plots at church cemetery
  • Work with vendors, funeral homes, and families to ensure state regulations are followed as well as ensure proper burials
  • Manage all church and cemetery service accounting, including, accounts payable, accounts receivable, payroll, payment plans and donations
  • Manage all church events, church promotions, bulletins, social media, and website design
  • Train and equip church leaders, ministry coordinators and departments heads
  • Ensure state and federal laws are being followed by both the church and cemetery.
  • Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Reduced expenses for the organization by negotiating vendor contracts and monitoring departmental budgets.
  • Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
  • Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
  • Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.

Quality Control Manager

Samaritan's Purse International Relief
11.2016 - 12.2017
  • Managed support areas for the processing of shoebox gifts including; PC Drop Off, Gifts in Kind on the floor and donated items, PQ Tests, Inappropriate item sorting and pickups, barcodes on shoeboxes and the barcode scanners, mailroom, janitorial and worked closely with other managers to assure quality of shoebox gifts
  • Directly supervised associates and oversaw the management of volunteers working in areas
  • Managed GIK reporting forms, anonymous GIK reporting forms and CDO/DO GIK Reporting forms
  • Assisted the PC Manager in performing mock audit.

Floor Manager

Samaritan's Purse International Relief
11.2015 - 12.2015
  • Managed multiple areas of processing shoebox gifts, specifically related to shoebox flow through the processing teams where shoebox gifts are inspected and sorted by volunteers
  • Lead and coached associate staff and thousands of volunteers.

Director

Woodbine Christian School And Daycare
11.2012 - 06.2014
  • Lead and equipped teachers and teacher aides for classes of students aging 6 weeks of age to 12 years of age / 5th Grade
  • The daycare and school at full capacity was 120 students
  • Chose and ordered curriculum for students
  • Processed billing and used ProCare software to manage students, teachers and billing
  • Oversaw, all accounts payable, accounts receivable and payroll
  • Ensured all local, state and federal laws were being followed to provide the upmost care for students
  • Planned and schedule field trips
  • Wrote summer camp curriculum
  • Drove children to and from school, and to and from field trips – as far as Richmond, VA and Baltimore, MD
  • Taught students, staff and parents about Christ
  • Administered medications through MAT certification
  • Administered standardized testing through Bob Jones Curriculum, Abeka Curriculum and VA Standards of Learning.

Teacher

Woodbine Christian School And Daycare
04.2006 - 11.2012
  • Worked in various classrooms from 6weeks of age to 5th grade and Before and After Care
  • Made lesson plans, oversaw care of students, and taught from biblical based curriculum.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Education

M.A. - Religion - Christian Ministries -

Liberty University
Lynchburg, VA

B.S. Religion - Christian Ministries -

Liberty University
Lynchburg, VA
10.2018

Skills

  • Leadership
  • Teamwork
  • Focused
  • Notary Public VA
  • Public Speaking
  • Fundraising
  • Time Management
  • Volunteer Management
  • Forklift Certification
  • Performance Evaluation
  • Inventory Management
  • Scheduling Coordination
  • Quality Assurance
  • Effective Communication

Volunteer Experience

  • Woodbine Church Board of Directors, Vice President, 2014, Current
  • Operation Christmas Child, Regional Area Coordinator, 3/2020-Current
  • Operation Christmas Child, Area Coordinator, 12/2014-3/2020
  • Woodbine Church, Worship Leader, 2014, Current
  • Freedom Museum, 1999, Current
  • Child Development Education Alliance, 2013, 2017
  • Baptist Ministry Assistants of Virginia, 2013, 2017
  • Operation Christmas Child, Relay Center Coordinator, 05/2014, 11/2014
  • Freedom Museum, Assistant Airshow Coordinator, 2003, 05/2011

References


  • Eric Lapointe, Mid Atlantic South Regional Director, Operation Christmas Child, 410-772-7360, elapointe@samaritan.org
  • Bridgette Smith, General Manager, Williams Gap Vineyard, 571-359-8433, bsmith@williamsgapvineyard.com
  • Lindsey Davis, Previous Employee, Williams Gap Vineyard, 484-542-6951
  • Sydney Smith, Tasting Room Manager, Greenhill Winery & Vineyards, 703-655-0552
  • Captain James R. Porter, President of Board of Directors, Freedom Museum, 703-346-3112, njrotcop@msn.com

Timeline

Assistant Tasting Room Manager

Williams Gap Vineyard
04.2021 - 08.2023

Processing Center Assistant

Samaritan's Purse
07.2018 - 01.2024

Quality Control Manager

Samaritan's Purse International Relief
11.2016 - 12.2017

Floor Manager

Samaritan's Purse International Relief
11.2015 - 12.2015

Director

Woodbine Christian School And Daycare
11.2012 - 06.2014

Executive Administrator

Woodbine Church & Cemetery Services
01.2012 - 01.2021

Teacher

Woodbine Christian School And Daycare
04.2006 - 11.2012

M.A. - Religion - Christian Ministries -

Liberty University

B.S. Religion - Christian Ministries -

Liberty University

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Tiffanie Wells