Tiffanie West
Douglasville,GA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Village Medical
03.2024 - Current
- Streamlined operations and prioritized task helping to increase revenue for company by 50-85% quarterly.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Manage 70 plus daily calls.
- Schedule stat surgeries and imaging referrals per provider's request.
Surgical Coordinator
Mia Aesthetics
12.2020 - 09.2022
- Initiate financial arrangements for patients when necessary.
- Room patient for consultation, check BMI, vitals and assist physicians.
- Achieved and exceeded Bi-weekly sales goals of $350.000.
- Assist and train new employees as needed.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Manage over 500 inbound/outbound calls, emails, text, and social media account task weekly
Executive Administrator
Atlanta Communities
08.2019 - 11.2020
- Exceeded company sales goals by over 20%
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Managed key executive office staff and prioritized workloads.
- Served as a trusted advisor to Realtors and Showing assistants providing guidance and support in strategic decision-making.
- Boosted employee morale with the coordination of team-building events, recognition programs, and staff celebrations.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes
- Took notes and dictation at meetings.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Front Office Specialist
Aica Orthopedics
09.2015 - 09.2019
- Create charts by scanning and entering patient demographic and medical info using EMR.
- Maintains patient accounts by obtaining, recording, and updating personal, financial information and charts.
- Schedule new and existing patients for TX, PT, MD, SX, MRI and NEURO
- Billing and Coding, Prior authorizations.
- Answer and direct incoming calls / respond to daily emails and voicemails
- Keep patients in compliance with their treatment plan
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Scheduled appointments, sent reminders and updated master calendar.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Greeted, registered, and checked patients in and out
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
Education
MEDICAL ASSISTANT DIPLOMA -
FORTIS COLLEGE
Smyrna, GA11.2012
Skills
- Effective Team Leadership
- Skilled in Interpersonal Interaction
- Microsoft Office Proficiency
- Proficient in Medical Lexicon
- Issue Resolution
- Customer Service Expertise
- Salesforce CRM Expertise
- Experienced with Athena
- Billing and Coding Proficiency
- Experience in HIPAA Standards Implementation
- High Call Volume Management
- Insurance Coverage Assessment
- Surgical Scheduling Specialist
- Compassionate Patient Care
- HIPAA Regulations Adherence
- Commitment to Ethical Standards
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved issues in patient care which led to a increase in patient satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Patient Service Representative
Village Medical
03.2024 - Current
Surgical Coordinator
Mia Aesthetics
12.2020 - 09.2022
Executive Administrator
Atlanta Communities
08.2019 - 11.2020
Front Office Specialist
Aica Orthopedics
09.2015 - 09.2019
MEDICAL ASSISTANT DIPLOMA -
FORTIS COLLEGE
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