Hi, I’m
Tiffanie Goedeken
Sapulpa,OK
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Dedicated and results-driven Case Worker with a strong background managing client cases for program eligibility. Adept at providing compassionate support and making appropriate referrals to community resources. Efficient when gathering information, calculating eligibility levels, and notifying individuals of approval or denial of benefits. Calm and professional when handling stressful situations and explaining program details. Seeking to leverage my remote work experience and well-developed emotional intelligence to excel as a Development Specialist in a remote setting.
Overview
10
years of professional experience
Work History
Texas Department of Health and Human ServicesGreenville, TX
Texas Works Advisor
11.2018 - 06.2022
Job overview
- Interviewed clients to assess eligibility for various programs.
- Ensured applications were accurately completed and required verifications uploaded in compliance with relevant regulations.
- Effectively communicated internally and externally, addressing inquiries, resolving issues, and providing necessary information to support clients.
- Facilitated the transition of clients to a new web-based portal for program applications, verification uploads, and reporting changes, streamlining the process to enhance client experience.
- Made thoughtful referrals to community resources based on clients' individual situations, ensuring access to vital services.
- Achieved and maintained a high level of accuracy and timeliness in case processing meeting local office standards and successfully passing federal case studies of processed applications.
- Demonstrated exceptional emotional intelligence, integrity, and problem-solving skills, leading to successful outcomes for clients in challenging situations.
Stromberg ArchitectureGreenville, TX
Assistant Project Manager
07.2017 - 07.2018
Job overview
- Procured and organized project documents, reports and files.
- Developed and tracked project milestones to drive on-time and on-budget project delivery.
- Provided financial support by preparing invoices and estimates for projects.
Nebraska Department of Health and Human ServicesScottsbluff, NE
Benefits Specialist
04.2015 - 07.2017
Job overview
- Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
- Calculated benefit levels and timespan of program eligibility based on established factors.
- Analyzed potential fraud cases and referred to investigators for further review.
- Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
- Identified and verified income and resources to document financial status of applicants and determine eligibility.
Education
Bellevue UniversityBellevue, NE
Bachelor of Science from Child Protection And Juvenile Justice
09.2015
Skills
- Well-developed emotional intelligence and integrity
- Strong relationship-building and communication skills
- Proficient in problem-solving and critical thinking
- Ability to maintain accuracy and adapt to evolving program requirements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Texas Works Advisor
Texas Department of Health and Human Services
11.2018 - 06.2022
Assistant Project Manager
Stromberg Architecture
07.2017 - 07.2018
Benefits Specialist
Nebraska Department of Health and Human Services
04.2015 - 07.2017
Bellevue University
Bachelor of Science from Child Protection And Juvenile Justice
Similar Profiles
Ray RamonRay Ramon
Direct Support Professional at Texas Department of Health and Human ServicesDirect Support Professional at Texas Department of Health and Human Services
Ivette SantosIvette Santos
Foster and Ado Assistance Eligibility Specialist at Texas Department Of Health And Human ServicesFoster and Ado Assistance Eligibility Specialist at Texas Department Of Health And Human Services
Johnny JohnsonJohnny Johnson
Network Technician at Texas Department of Health and Human ServicesNetwork Technician at Texas Department of Health and Human Services
Charletha Irvin JosephCharletha Irvin Joseph
Sr. PM, Laboratory & Infectious Disease Services at Texas Department of Health and Human ServicesSr. PM, Laboratory & Infectious Disease Services at Texas Department of Health and Human Services
Shirley SatoShirley Sato
Warehouse Associate at DTXT LLCWarehouse Associate at DTXT LLC