Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TIFFANIE WALLS, CPTD

Bothell,WA

Summary

Dynamic and data-driven Senior Learning and Talent Development Leader and Coach with 16+ years of experience. Expertise in creating and implementing global strategic learning and development initiatives aligned with business goals. Proven track record in developing innovative, scalable learning solutions for diverse employee levels. Passionate about fostering an inclusive environment of continuous learning to enhance individual and team performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sr. Director Learning & Development

Saltchuk Aviation
Seattle, WA
01.2021 - Current
  • Directed design and execution of learning initiatives to drive performance within six cargo aviation operating companies
  • Designed comprehensive learning strategy aligned with organizational vision and values through strategic partnerships with key stakeholders
  • Spearheaded change management initiatives driving operational excellence
  • Developed targeted learning solutions to optimize performance and achieve business objectives
  • Designed three custom leadership development programs catering to all levels of leadership utilizing face-to-face, virtual, and eLearning experiences increasing leader promotions by 14%, leader retention 12%
  • Created a culture of inclusion by introducing Ethics Diversity, Equity, and Inclusion (DEI) training programs, improving production by 13%
  • Provided executive coaching leading to 12% improvement in project implementation timelines, 9% decrease in team attrition
  • Developed virtual sales training program, resulting in 7% increase in customer acquisition and 9% improvement in customer penetration
  • Redesigned cargo, safety, and dangerous goods classroom and on the job training programs improving effectiveness. Navigated complex regulatory environments to ensure compliance with union requirements and FAA Federal Aviation Administration (FAA)
  • Created competency-based model and career pathing program, achieving 14% promotion rate
  • Launched shared knowledge management center improving quality, communication and safety
  • Implemented Cornerstone, LMS, increasing online learning by 37%
  • Developed organizational capabilities through leadership development programs designed for current leaders as well as high-potential individuals identified within the workforce
  • Increased employee satisfaction, providing regular coaching and feedback sessions
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover 7%

Sr. Learning & Talent Development

Amazon
Seattle, WA
01.2019 - 01.2021
  • Spearheaded talent review processes, identifying high-potential employees for accelerated development opportunities.
  • Designed and facilitated scalable virtual learning experiences for global executive leadership
  • Identified leadership development needs and designed end to end learning solutions using agile/LEAN methodology
  • Coached executive leaders in US and Europe
  • Enhanced face to face learning experiences, achieving 84% skill application improvement on the job
  • Generated 67% learning lift through interactive and effective virtual learning experiences.

Learning & Development Manager

Eddie Bauer
Bellevue, WA
01.2017 - 01.2019
  • Led design and delivery of customized sales training program for US/Canada field sales leaders and call enter associates
  • Developed scalable, blended learning New Hire Onboarding curriculum and evaluated success of training program
  • Created 36+ sales e-learning modules for 1,000+ learner population, increasing sales 8%, customer satisfaction 22%
  • Improved Training Store Manager Program, boosting sales conversions 12%
  • Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities

Sr. Learning & Development / Mortgage Education

Evergreen Home Loans
Bellevue, WA
01.2016 - 01.2017
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging home buyer situations.
  • Facilitated financial education seminars while originating home loans
  • Ranked top sales performer, closing $8mm/month
  • Facilitated FHA, VA, USDA home buying/credit seminars for large employer groups
  • Developed national sales and operational learning strategy, increasing production by 25%, reducing compliance errors by 11%.

Director

Seattle Credit Union
Seattle, WA
01.2013 - 01.2015
  • Directed HR and Organizational Development, compliance, employee relations, recruiting, payroll and benefits
  • Marketed health and wellness program, reducing absenteeism 15% and health care costs 9%
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs. Reduced turnover by 7%.
  • Earned CUNA “Training Professional of the Year” Award for coaching and professional development program, resulting in 34% leadership promotion rate, 88% retention of key performers, and 12% expense reduction
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. Delivered 20% performance increase with the same budget.
  • Established departmental performance goals and provided feedback for underperforming areas
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment
  • Structured compensation and benefits according to market conditions and budget demands
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods
  • Supported team in needs analysis, instructional design, facilitation, and evaluation of training programs that met strategic objectives

Organization Development Manager

Seattle Credit Union
Seattle, WA
01.2007 - 01.2013
  • Won national training award for design and delivery of sales training program that boosted credit card penetration 50%, loan production 37% and customer satisfaction scores by 18%
  • Implemented and maintained Learning Management System improving training efficiency 35%
  • Reduced onboarding training time by 30% with 18% increase in employee proficiency within 180 days on the job.
  • Directed field training to enhance participants' skills.

Lending Manager / Branch Manager

Seattle Credit Union
Seattle, WA
01.2003 - 01.2006
  • Provided creative financial solutions for individual clients, improving customer satisfaction and wallet share
  • Developed strategic plans for day-to-day financial operations
  • Managed operations, led community financial events, and drove business through networking
  • Averaged 25% cross sell ratio for insurance products, providing member stability and peace of mind.
  • Cultivated relationships with automotive dealerships by making sales calls and becoming lender of choice
  • Collaborated with sales teams to drive revenue growth through targeted marketing efforts focused on high-potential segments
  • Streamlined lending process, reducing turnaround time and improving efficiency in loan approvals

Education

MBA - Organization Development

Liberty Online University
Lynchburg
03.2025

Human Resources Certificate - Human Resources

ECornel University
Ithaca, NY
02.2013

BA - Speech Communication

University of Washington
Seattle, WA
12.1989

Skills

  • Virtual and face to face facilitation
  • Change management
  • ELearning and Learning Management Systems - LMS
  • Instructional Design
  • Sales performance
  • Leadership
  • Executive coaching
  • Performance improvement and Talent Development
  • Organization development
  • Assessments and evaluation
  • Communication Platforms (Microsoft Teams Slack), Monday, Adobe Creative Suite, Microsoft 365
  • Project implementation and project management

Certification

Certified Professional in Talent Development (DPTD, formerly CPLP) Association for Talent Development (ATD) Sales Training & Sales Leadership Certification, Omega Performance Coaching Certification, ATD DISC Certification

Timeline

Sr. Director Learning & Development

Saltchuk Aviation
01.2021 - Current

Sr. Learning & Talent Development

Amazon
01.2019 - 01.2021

Learning & Development Manager

Eddie Bauer
01.2017 - 01.2019

Sr. Learning & Development / Mortgage Education

Evergreen Home Loans
01.2016 - 01.2017

Director

Seattle Credit Union
01.2013 - 01.2015

Organization Development Manager

Seattle Credit Union
01.2007 - 01.2013

Lending Manager / Branch Manager

Seattle Credit Union
01.2003 - 01.2006

MBA - Organization Development

Liberty Online University

Human Resources Certificate - Human Resources

ECornel University

BA - Speech Communication

University of Washington

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TIFFANIE WALLS, CPTD