TIFFANII MAYS
Brandon,FL
Summary
Well-qualified customer service representative/ healthcare administration with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
DISPATCHER
COOL TODAY
01.2022 - Current
- Evaluate a dispatch board with full attention to detail for unscheduled delays and transmitted messages to field personnel
- Restore proper service by scheduling and facilitating all required repairs
- Supported service requirements by dispatching appropriate crews to assigned locations
- Held fully responsible for relaying detailed information via phone and computers to work crews
- Determined personnel and equipment needs as well as created work orders to facilitate timely dispatching of deliveries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
BILLING /CLIENT SERVICE REPRESENTATIVE
MACY'S CREDIT AND CUSTOMER SERVICES, INC.
01.2019 - 01.2022
- Dealt with a large volume of customers with a focus on maximum customer satisfaction
- Facilitated customers to make the right purchasing decisions by explaining product highlights and benefits
- Updated customers regarding the company’s products
- Received all incoming information from customers and entered data into the database system
- Delivered excellent customer service by responding to an average of 80 calls and emails per day, recommending suitable products to customers, and addressing and resolving any customer inquiries, problems, and complaints
- Achieved customer satisfaction goals by supporting multiple customers at internal and external levels, implementing forward thinking strategies, and addressing customer requirements.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
CUSTOMER SERVICE ASSOCIATE
APOLLO RETAIL SPECIALISTS
01.2018 - 01.2019
- Carried out a variety of activities, such as greeting callers, handling any inquiries, and directing calls to appropriate individuals
- Maintained accurate and up-to-date records of customer interactions, transactions, complaints, and comments
- Leveraged a blend of customer service, active listing, and communications skills in answering phone calls from potential customers solicited through advertisements
- Supported and met customer expectations by scheduling in-home services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
BILLING REPRESENTATIVE
HEALTH PLAN SERVICES
01.2017 - 01.2018
- Acted as a billing representative in processing and posting applications, charges, payments, adjustments, and cancellations
- Obtained all incoming information from customers to handle service inquiries while entering data into the database system
- Maintained system accuracy and currency by identifying, assessing, and resolving all billing variances
- Ensured the release of information by following all federal and state guidelines.
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
CUSTOMER SERVICE REPRESENTATIVE
DELTA DENTAL
01.2014 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
Education
Associate degree in healthcare administration -
Rasmussen University
Brandon, FL06.2024
GED -
Education Of Virginia
01.2000
Skills
- High-level Customer Service
- Database & Record Management
- Public Speaking & Phone Etiquette
- Billing & Collection
- Medical Terminology Knowledge
- Passionate about Patient Care
- Data Analysis & Entry
- Active & Quick Learner
- Microsoft Office Suite
- Call Center Software
- Customer Service
- Dispatch software
- Customer Relations
Timeline
DISPATCHER
COOL TODAY
01.2022 - Current
BILLING /CLIENT SERVICE REPRESENTATIVE
MACY'S CREDIT AND CUSTOMER SERVICES, INC.
01.2019 - 01.2022
CUSTOMER SERVICE ASSOCIATE
APOLLO RETAIL SPECIALISTS
01.2018 - 01.2019
BILLING REPRESENTATIVE
HEALTH PLAN SERVICES
01.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
DELTA DENTAL
01.2014 - 01.2016
Associate degree in healthcare administration -
Rasmussen University
GED -
Education Of Virginia
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