TiffAnnie Thomas
Pennsauken
Summary
Dedicated and compassionate Care Coordinator with extensive experience managing medical appointments, ensuring patient satisfaction, and coordinating care plans. Skilled in communication, organization, and delivering exceptional patient care.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Virtua Call Center
09.2025 - Current
- Coordinated patient appointments, ensuring timely access to pulmonary and sleep services.
- Managed patient inquiries and provided information regarding treatment options and procedures.
- Collaborated with healthcare providers to streamline communication and care processes.
- Implemented patient tracking systems to enhance follow-up on treatment plans.
Patient Care Coordinator
Virtua Pulmonary and Sleep
05.2021 - 09.2025
- Managed Clinicians clinical office hours scheduled around hospital rounds
- Liaised between patients and healthcare providers to address inquiries and concerns.
- Collaborated with insurance companies to verify coverage.
- Organized and maintained accurate patient records for quick and easy reference.
- Managed patient appointments, ensuring timely and efficient flow.
- Provided excellent customer service and addressed patient inquiries promptly and professionally.
- Collaborated with healthcare team to ensure seamless communication and quality patient care.
Office Assistant
Virtua Primary
10.2013 - 05.2021
- Handled incoming and outgoing correspondence, including mail distribution and email monitoring.
- Assisted in updating and maintaining client databases, ensuring accuracy and confidentiality.
- Managed office calendar, scheduling appointments and coordinating meetings for team members.
- Provided administrative support such as filing, data entry, and document organization to streamline office operations.
- Excellent communication skills, both written and verbal, for effective office interactions.
- Skilled in organizing and prioritizing tasks to meet deadlines efficiently.
- Experienced in handling phone calls, messages, and scheduling appointments with professionalism.
- Resolved billing discrepancies and disputes in a timely and professional manner.
- Coordinated as team area leader and provided guidance for office staff.
- Resolved customer issues promptly and professionally, maintaining high customer satisfaction ratings.
- Adapted communication style to effectively engage with customers from diverse backgrounds.
- Provided product recommendations, achieving consistently positive feedback from customers.
- Collaborated with team members to streamline customer service processes, increasing efficiency.
Customer Service
Target
08.2011 - 10.2013
Education
Healthcare Leadership Program -
Virtua We University
01.2021
Healthcare Development Program - undefined
Virtua We University
01.2019
High School - undefined
Sterling High School
01.2002
Skills
- Critical thinking skills
- Appointment scheduling
- Customer service
- Organizational skills
- Verbal and written communication
- Medical terminology
- Multitasking
Timeline
Patient Care Coordinator
Virtua Call Center
09.2025 - Current
Patient Care Coordinator
Virtua Pulmonary and Sleep
05.2021 - 09.2025
Office Assistant
Virtua Primary
10.2013 - 05.2021
Customer Service
Target
08.2011 - 10.2013
Healthcare Development Program - undefined
Virtua We University
High School - undefined
Sterling High School
Healthcare Leadership Program -
Virtua We University
Personal Information
Title: Patient Care Coordinator