Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Tiffanni Babb

Tiffanni Babb

Las Vegas

Summary

Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours. Dutiful Dispatch Supervisor proudly offering over 18 years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership and critical thinking talents. Analytical and organized Dispatch / Program professional experienced in dispatching services. Keeps crews on-schedule by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.

Overview

21
21
years of professional experience

Work History

Limo Dispatcher

MGM RESORTS INT.
11.2022 - Current
  • - Utilized various software systems to facilitate movement, planning and scheduling
  • - Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs
  • - Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs

Dispatch Supervisor

Bell Transportation
07.2020 - 11.2022
  • Mentored, trained and managed team of 10 employees and offered insight and direction, helping boost overall performance
  • Managed daily delivery and work schedules to maximize coverage
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Answered customer requests with information about product availability, shipping information and status updates
  • Communicated with individuals within inbound call center setting to complete dispatch support for private charter & Airport Shuttle calls
  • Utilized various software systems to facilitate movement, planning and scheduling
  • Investigated and resolved customer and vendor issues to retain business
  • Identified locations and needs of callers to accurately send assistance
  • Trained employees on triaging and dispatching procedures to properly handle daily calls
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Monitored attendance and productivity for employees by maintaining accurate and updated records

Program Manager

Bell Transportation
08.2016 - 07.2021
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders
  • Uncovered issues to determine solutions and assist program participants
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution
  • Supervised employees and oversaw operations for programs to ensure success and generate revenue
  • Communicated effectively with staff to gain better understanding of country rules, laws and regulations, which promoted efficient development of legal parameters
  • Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction
  • Analyzed program data to assist in strategic decision-making
  • Developed and maintained program budget by forecasting costs and documenting expenditures
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction
  • Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies
  • Maintained up-to-date and accurate program files and records
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components

Dispatch Manager

Bell Transportation
01.2014 - 08.2016
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
  • Assisted guests daily, providing exceptional service and effective problem-solving
  • Assisted customers via phone by providing confirmations, answering questions and offering general information
  • Researched and resolved customer issues
  • Relayed information on availability, pricing and discounts to customers
  • Verified guest information and payment options ensuring accuracy and completeness
  • Reviewed guest information and payment options, checking for accuracy and completeness
  • Suggested amenities suited to clients' needs
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Delegated work to staff, setting priorities and goals
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Coached staff on strategies to enhance performance and improve customer relations
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models
  • Addressed internal and customer-related issues each day and affected strategic resolutions

Dispatch Supervisor

Bell Transportation
08.2011 - 01.2014
  • Monitored attendance and productivity for employees by maintaining accurate and updated records
  • Managed daily delivery and work schedules to maximize coverage
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Answered customer requests with information about product availability, shipping information and status updates
  • Supervised driver dispatching, route planning and vehicle tracking for over 100 charter and airport shuttle drivers
  • Utilized various software systems to facilitate movement, planning and scheduling
  • Reported delays, accidents or other traffic and transportation situations
  • Investigated and resolved customer and vendor issues to retain business
  • Identified locations and needs of callers to accurately send assistance
  • Trained employees on triaging and dispatching procedures to properly handle daily calls
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Mentored, trained and managed team of 10+ employees and offered insight and direction, helping boost overall performance

Dispatcher

Bell Transportation
03.2004 - 08.2011
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Tracked changes in computer system to keep records current and accurate
  • Managed daily delivery and work schedules to maximize coverage
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
  • Communicated with individuals within inbound call center setting to complete dispatch support for reservation calls
  • Utilized various software systems to facilitate movement, planning and scheduling
  • Reported delays, accidents or other traffic and transportation situations
  • Identified locations and needs of callers to accurately send assistance
  • Alerted personnel of road and weather hazards to minimize accidents and delays
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit
  • Assigned and scheduled drivers after verifying driver qualifications, licensure, criminal record and availability
  • Pointed transportation providers to best routes and current travel conditions to assure on-time delivery

Education

Some College (No Degree) - Culinary Training With Internship At The Peppermil

Sierra Nevada Job Corps
Reno, NV
01.2001

High School Diploma -

Sierra Nevada High School
Reno, NV
01.2001

Currently Completing Online Webinars For Req. Hrs

Online Courses
Las Vegas, NV

Skills

  • Service Planning
  • Improving Operations
  • Monitoring Field Personnel
  • Processing Orders
  • Delegating Work
  • Adjusting Routes
  • Speech Clarity
  • Problem Assessment
  • Route Planning and Adjustment
  • Service Requests
  • Traffic Monitoring
  • Service Coordination
  • Calendar and Scheduling Software
  • Verbal and Written Communication
  • Effective Communications
  • Customer File Maintenance
  • Customer Request Management
  • Client Interaction
  • Schedule Management
  • Personnel Monitoring
  • Resource Coordination
  • Dispatcher Monitoring
  • Logistics Activities and Coordination
  • Mentoring and Training

Accomplishments

Consistently maintained high customer satisfaction ratings.

Timeline

Limo Dispatcher

MGM RESORTS INT.
11.2022 - Current

Dispatch Supervisor

Bell Transportation
07.2020 - 11.2022

Program Manager

Bell Transportation
08.2016 - 07.2021

Dispatch Manager

Bell Transportation
01.2014 - 08.2016

Dispatch Supervisor

Bell Transportation
08.2011 - 01.2014

Dispatcher

Bell Transportation
03.2004 - 08.2011

Some College (No Degree) - Culinary Training With Internship At The Peppermil

Sierra Nevada Job Corps

High School Diploma -

Sierra Nevada High School

Currently Completing Online Webinars For Req. Hrs

Online Courses

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