Tiffanni Sanstra
Office Manager
Gladstone,MO
Summary
Experienced professional focused on meeting or exceeding objectives seeking Office Administrator position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Midtown Signs, LLC
Kansas City, KS
10.2013 - 06.2022
- Human Resource file management, payroll processing and benefits administration
- Accounting duties including accounts payables and receivables
- Maintained computer and physical filing systems.
- Permit applications and AIA applications for payment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Completed bi-weekly payroll for 27 employees.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using both Cyrious Control and QuickBooks software.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Mentored office employees on proper administrative procedures and how to use programs such as SalesForce, Google Suite, CompanyCam, Smartsheets and Basecamp, keeping operations consistent and efficient for maximum performance.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Sales Coordinator
RJ Kool Company
North Kansas City, MO
09.2006 - 10.2013
- In-bound sales position requires high degree of organization and product knowledge.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responsible for processing all equipment orders including ordering product and scheduling installation of equipment.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Created effective marketing and trade show material to educate and engage prospective clients in Commercial Laundry Equipment and Service offerings.
- Process manufacturer leads, report and track.
- Assist outbound sales representatives with research of products and solutions.
- Maintain vendor relationships with customers and manufacturers.
- Provide quotes to customers as requested direct from customers or at direction of Sales Representatives.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Presented Commercial Laundry Equipment during retail trade shows to increase market share and make connections with potential customers.
Customer Service Representative
FastSigns
Gladstone, MO
02.2001 - 09.2006
- Sales position assisted customers in selection of product and prepared sales quotes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with production and customer contact.
- Required product knowledge and problem solving.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
Production Technician
Lifetouch Publishing
Kansas City, MO
09.2000 - 05.2001
- Included: Pre-flight of client files, processing files according to program specifications.
- Scanning and placing images and sending proofs to customers for approval.
- Attention to detail and ability to follow instructions vital in this position
- Promptly documented and reported all defective equipment and hazardous conditions.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
HR Administrative Assistant
Lifetouch Publishing
Kansas City, MO
09.1997 - 09.2000
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed employee exit interviews and paperwork.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with meetings and presentations within company.
- Recruited and screened qualified potential employees.
- Recruited and hired qualified candidates for vacant and new positions.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Efficiently delivered personnel information to management for speedy corrective action.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Converted employee status from temporary to permanent.
- Reduced workers' compensation claims by instituting corporate safety training program.
Education
No Degree - Design And Visual Communications
Completed Design Courses and continuing to work towards my degree
High School Diploma -
05.1989
Skills
- Team Management
- Financial Services Support
- Office Management
- Staff Training
- Workforce Management
- Intuit QuickBooks
- Job Bidding
- Effective Written and Verbal Communication
- Proficiency in Microsoft Office
- Accounts Payable and Accounts Receivable
- Permitting Requirements
- Payroll Preparation
Timeline
Business Office Manager - Midtown Signs, LLC
10.2013 - 06.2022
Sales Coordinator - RJ Kool Company
09.2006 - 10.2013
Customer Service Representative - FastSigns
02.2001 - 09.2006
Production Technician - Lifetouch Publishing
09.2000 - 05.2001
HR Administrative Assistant - Lifetouch Publishing
09.1997 - 09.2000
Penn Valley Community College - No Degree, Design And Visual Communications
Winnetonka High School - High School Diploma,
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