Tiffannie Olivero
Fort Worth
Summary
Dedicated and highly organized Administrative Assistant with a background in customer support, seeking to leverage experience to contribute to a dynamic team. Known for creating impactful training videos and leading team-building exercises, I am committed to fostering a collaborative work environment. With strong organizational skills, bilingual proficiency in Spanish, and a quick learning ability, I aim to enhance operational efficiency and customer satisfaction at your company.
Diligent member support with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
18
18
years of professional experience
Work History
Bilingual Medical Billing Specialist
VXI Global
10.2024 - Current
- Reviewed and corrected billing discrepancies to maintain accuracy in patient accounts.
- Led onboarding processes, ensuring seamless integration of new members into services.
- Resolved complex member inquiries by utilizing advanced problem-solving techniques and system tools.
- Analyzed member feedback to identify service gaps, driving initiatives for continuous improvement.
- Resolved customer inquiries across multiple communication channels, enhancing customer satisfaction and retention.
- Mentored junior representatives, improving team performance and service quality through knowledge sharing.
- Streamlined complaint resolution processes, reducing response time and increasing efficiency in handling issues.
Business Development Representative
Better Business Bureau
10.2022 - 08.2023
- A significant aspect of my role was centered around promoting BBB services. I was actively engaged in educating businesses about the benefits of BBB accreditation, demonstrating how it could add value to their operations, and addressing any inquiries or concerns they may have had. Sales and negotiation were integral components of my position, requiring me to navigate discussions on terms of service skillfully, pricing structures, and agreements with potential clients to meet or exceed established sales targets.
Customer Service Representative
24.7 AI
09.2021 - 10.2022
- In the capacity of a customer service representative, my responsibilities encompassed the secure management of sensitive data. I strictly adhered to confidentiality protocols while verifying customer identities, updating account information, and ensuring compliance with data protection regulations. Additionally, I played a crucial role in order tracking, providing precise and real-time updates to customers regarding the status of their orders. A significant aspect of my part involved assisting customers in navigating the system and offering clear and concise guidance to enhance their overall user experience: this complete approach aimed to establish trust, efficiency, and a customer-centric environment in every interaction.
Customer Service Representative
Stericycle
11.2018 - 12.2019
- As a phone representative for a funeral home service, I managed incoming calls with a compassionate and empathetic approach. My responsibilities included guiding grieving families through setting up funeral services, providing information on available options and addressing inquiries with sensitivity. With a keen ability to navigate the intricacies of funeral arrangements, I ensured that families received the support and information needed during difficult times. My role extended beyond answering calls, as I played a crucial part in fostering a supportive and caring environment for families seeking funeral services.
Sales Agent
Silverleaf Resorts
10.2011 - 02.2015
- As a Sales Agent at Silverleaf Resorts, my primary responsibility was securing appointments for prospective clients to visit our resorts. Each day involved collaborating with other departments and discussing why reserving a spot at our properties presented a unique and beneficial opportunity. I tailored my communication to align with potential customers' specific vacation preferences and needs, refining my approach to resonate with them.
Dispatch
Sears A&E Factory Service
10.2007 - 06.2008
- As a Dispatch Scheduler Agent for Sears A&E Factory Service, I coordinated and scheduled service appointments for customers seeking appliance repairs. I managed a high volume of incoming calls, assessed service needs, and efficiently dispatched service technicians to various locations. In addition to scheduling, my duties included providing customers with relevant information about service procedures, timelines, and any necessary preparations. Effective communication with customers and service technicians and maintaining accurate service request records. Overall, this role contributed to the smooth operation of the service department, ensuring timely and efficient resolution of appliance-related issues for Sears A&E Factory Service customers.
Education
High School Diploma -
Passaic High School
New JerseyHigh School Diploma - Psychology
University of Arizona Global Campus
10-2024
Skills
- Bilingual – Fluent in Spanish
- Fluid to CRM system (familiar with Blue)
- Microsoft Office
- Outlook
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Medical Billing Specialist
VXI Global
10.2024 - Current
Business Development Representative
Better Business Bureau
10.2022 - 08.2023
Customer Service Representative
24.7 AI
09.2021 - 10.2022
Customer Service Representative
Stericycle
11.2018 - 12.2019
Sales Agent
Silverleaf Resorts
10.2011 - 02.2015
Dispatch
Sears A&E Factory Service
10.2007 - 06.2008
High School Diploma -
Passaic High School
High School Diploma - Psychology
University of Arizona Global Campus