Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tiffanny Stith

Carmel,IN

Summary

Experienced Regional Training Manager adept at developing and implementing effective training programs across multiple locations. Strong leadership and communication skills with a knack for identifying opportunities for process improvement. Proven success in enhancing employee performance through innovative training strategies and initiatives. Drive organizational growth by promoting professional development and continuous learning.

Overview

18
18
years of professional experience

Work History

Regional Training Manager

LANDRY'S INC.
, NJ
07.2017 - 05.2024
  • Created, implemented, and maintained training programs for over 90 full-service restaurants, across 7 different concepts.
  • Communicated directly with the Regional Vice Presidents to determine areas of opportunity and develop materials to support operations and improve hospitality.
  • Facilitated communication between trainers across multiple regions to share ideas and expertise.
  • Analyzed feedback from employees regarding effectiveness of current training materials and made recommendations for improvement.
  • Coordinated with other departments within the organization to promote cross-functional learning opportunities.
  • Monitored trends in the industry to stay up-to-date on best practices in employee development.
  • Managed the budget for regional training initiatives, including tracking expenses and negotiating contracts with vendors.
  • Rolled out OpenTable, Kenexa, Discoverlink, all delivery platforms, and catering platforms across all concepts.
  • Conducted needs assessments to identify gaps in employee knowledge and skills.
  • Ensured compliance with all applicable laws, regulations, and policies related to training activities.
  • Created detailed reports of regional training activities for review by the Director of Training.
  • Developed and implemented regional training programs to ensure consistency in teaching methods.
  • Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
  • Collaborated with team leaders to develop customized training plans that met their specific needs.

Purchasing Manager

Landry's
Houston, TX
01.2017 - 08.2018
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Analyzed market trends to determine appropriate purchasing strategies.
  • Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
  • Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
  • Managed vendor accounts payable issues by providing accurate documentation when required.

General Manager

Joe's Crab Shack
Bellevue, KY
01.2014 - 01.2017
  • Recognized in 2016 for highest amount of guest compliments in region for Joe's concept.
  • Received Manager of the year award for outstanding results and achievements in FY 2015.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Assistant General Manager

Joe's Crab Shack
Bellevue, KY
01.2011 - 01.2014
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.

Restaurant Manager

Joe's Crab Shack
Bellevue, KY
01.2007 - 01.2011
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.

Flex Manager

Joe's Crab Shack
Bellevue, KY
01.2006 - 01.2007
  • Created a system for tracking employee requests for flexible work arrangements.
  • Monitored the effectiveness of flexible work programs and identified areas for improvement.
  • Reviewed time-off requests from employees and determined whether they met criteria established by company policy.

Education

High School Diploma -

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2004

Skills

  • Training Program Development
  • Curriculum Design
  • Learning Management Systems
  • Customer service training
  • Compliance Training
  • Coaching and Mentoring
  • Testing Procedures
  • Staff Development
  • Instructor Evaluations
  • Training Manual Creation
  • Customer Service
  • Relationship Building
  • Training Program Modification
  • Decision-Making
  • Training Program Assessment
  • New Hire Training
  • Management Staff Collaboration
  • New Employee Training
  • Time management abilities
  • Sales leadership development
  • Data Entry
  • Employee Relations
  • Interpersonal Skills
  • Leadership Development
  • Workload Management
  • Employee Onboarding
  • Course design
  • Curriculum Development

Affiliations

  • Family Oriented
  • A love for all sports
  • Outdoor activities
  • Interior Design

References

References available upon request.

Timeline

Regional Training Manager

LANDRY'S INC.
07.2017 - 05.2024

Purchasing Manager

Landry's
01.2017 - 08.2018

General Manager

Joe's Crab Shack
01.2014 - 01.2017

Assistant General Manager

Joe's Crab Shack
01.2011 - 01.2014

Restaurant Manager

Joe's Crab Shack
01.2007 - 01.2011

Flex Manager

Joe's Crab Shack
01.2006 - 01.2007

High School Diploma -

Indiana University, Purdue University Indianapolis

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