Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
10
10
years of post-secondary education
Work History
Company Owner
Premier Real Estate Consultants, LLC
Scottsdsle, AZ
12.2007 - 06.2022
Strategically managed resources, milestones and budgets.
Mitigated business risks by working closely with other professionals and assessing performance.
Created vision and mission for company.
Designed branding initiatives and sales strategies with client goals as priority one.
Resolved problems and improved operations for start up.
Carried out day-to-day duties accurately and efficiently.
Conducted research, gathered information from multiple sources and presented results.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Developed and maintained courteous and effective working relationships.
Startup Founder
Thomas W Dean, Esq
Phoenix, AZ
12.2009 - 06.2018
Established, optimized and enforced business policies to maintain consistency across industry operations. Use of VOIP.
Studied market to determine optimal pricing and capitalize on emerging opportunities. DUI Law, and Medical Hemp and Marajuana Business Application.
Expungement of felony cannabis cases relative to new law passing.
Identified business development challenges and customer concerns for proactive resolution. Added online credit card payments and Pay Pal. Continued project management of promotional events and pre-sales and support of legal services at events.
Client Care Manager
Vantage 360
Chandler , AZ
08.2010 - 05.2012
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Maintained client files with sales contracts, records of client interactions, client notes and other information.
Scheduled and attended meetings with clients and prospective clients as requested.
Performed duties and provided service in accordance with established operating procedures and company policies.
Worked with providers to define quality metrics and outcome reporting process.
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Established performance and service goals and held associates accountable for individual performance.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Executive Client Manager
Barry Goldwater Foundation
Scottsdale, AZ
06.2018 - 03.2019
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
Performed duties and provided service in accordance with established operating procedures and company policies.
Project Manager, Client Services
IdealHire Technologies
Scottsdsle, AZ
04.2001 - 04.2008
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
Consulted businesses on successful recruiting and retention practices to help minimize turnover.
Advertised job opportunities on social media platforms and job boards using business partnerships and engineering migration to optimize process.
Successful migration of job postings to Career Builder, Navy League Hiring Canter, American Job Boards, Go Jobs, Web Crawlers, and more.
Training programs online, train the trainer, on site or on location for new customers. Training offered for all users from the Customer Support department.
Kelly Services, Kelly Scientific Staffing Agency replaced paper resume with new optimized online profile creation matching candidates education, industry, and skills to open requisitions. Successfully implementations of PowerMatch in US and Canada. Another dozen locations increase revenue over 25% saving time and reseources using PowerMatch.
Excellent customer retention and relationships.
Travel 25-50%.
Remote as needed and one day following travel if applicable.
Education
Associate of Arts - Computer Engineering Technology
University of Nevada Las Vegas, Nevada Las Vegas
01.1997 - 06.1998
Bachelor of Arts - Digital Communications And Multimedia
UAT University of Advanced Technology, Tempe Az
01.1998 - 06.2002
Bachelor of Science - Computer Software And Media Applications
UAT University of Advanced Technology
01.1998 - 05.2002
Skills
Trend detection and analysis
undefined
Timeline
Executive Client Manager - Barry Goldwater Foundation
06.2018 - 03.2019
Client Care Manager - Vantage 360
08.2010 - 05.2012
Startup Founder - Thomas W Dean, Esq
12.2009 - 06.2018
Company Owner - Premier Real Estate Consultants, LLC