Tiffany A Angelico
Arcadia,FL
Summary
Detail-oriented Quality Supervisor with 10 years of experience in successful program development. Known for promoting positive professional relationships and providing exemplary customer service. Skilled in time management and team coordination.
Reliable manager with excellent attention to detail and workplace focus. Offering proven history of analyzing data and systems to improve overall productivity.
Focused Quality Supervisor with aptitude for coordinating personnel and promoting productivity. Offering 10 years of pool and customer service performance. Highly organized and familiar with state and federal compliance regulations. Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Green And Clean Of SWFL
03.2021 - Current
- Maintained QA programs.
- Directed and supervisor of 12 employees involved in product inspection and quality control procedures.
- Oversaw department of 12 by supervising daily operations, providing technical support and coordinating personnel.
- Established inspection equipment to meet quality control standards.
- Work directly with the Department of Health to ensure safety in sanitized water.
- Developed monthly reports showing inspections and improvements.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Evaluated pool systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Maintained knowledge of institutional policies and Department of Health compliance regulations and communicated any developments and consequent changes in procedure to personnel.
- Served as point of contact for individuals seeking resolvement with customer conflicts and product issues.
Pool Manager
Colonial Pool And Spa
01.2018 - 03.2021
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Planned, coordinated and promoted aquatics programs to optimize water safety.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Assistant Store Manager
Caseys General Stores Inc
07.2010 - 02.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Business Administration/Still Studying - Business Management/Still Taking Clases
South Florida State College
Avon Park, FL10.2023
GED -
Illinois Valley Community College
Oglesby, IL01.2012
Skills
- Systems Evaluation
- Maintenance Team Collaboration
- Corrective Actions
- Creative Solutions
- Customer Satisfaction
- Active Listening
- Critical Thinking
- Staff Training
- Document Quality
- Performance Improvement Tracking
- Environmental Compliance
- Answering Questions
Certification
- Certified Pool Operator License - Good for 5 years
Timeline
Quality Supervisor
Green And Clean Of SWFL
03.2021 - Current
Pool Manager
Colonial Pool And Spa
01.2018 - 03.2021
Assistant Store Manager
Caseys General Stores Inc
07.2010 - 02.2014
Bachelor of Business Administration/Still Studying - Business Management/Still Taking Clases
South Florida State College
GED -
Illinois Valley Community College
- Certified Pool Operator License - Good for 5 years
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