TIFFANY ABBAS NUGENT
Special Events and Marketing Coordinator
El Cajon,CA
Summary
Results-oriented, and Enthusiastic Special Events and Marketing Coordinator adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Seeking opportunity to continue growing professionally and becoming an asset to an organization that will utilize MY secretarial, organizational, computer, and customer service skills.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator
Jamul Casino
San Diego, CA
06.2018 - Current
- Produce materials that communicate upcoming and promotional efforts for customers, associates and regulatory agencies
- Support efforts and projects for VP of Marketing, and Marketing Manager as requested
- Coordinate and support Advertising Supervisor to properly fulfill all printed material requirements for promotions, special events, entertainment, and VIP parties
- Coordinate and track with all vendors, all charges and payments relating to all jobs in timely manner
- Manage purchasing policies and promotions budget
- Coordinate and track as needed, groups responding to special and VIP party events
- Develop, coordinate, and execute all promotions and events throughout casino
- Analyze effectiveness and success of promotions, special events, entertainment, and VIP parties.
Special Events Representative
Pala Casino Spa & Resort
Valley Center, CA
09.2017 - 12.2017
- Answer phones with utmost enthusiasm
- Assist guests who call to book reservations for both events and hotel rooms
- Plan, coordinate, and execute upcoming events throughout the casino
- Input, and oversee of guest hotel accommodations in both dashboard, and LMS, kept organized in dividers to easily change if needed
- Provide excellent customer service, both on the phone as well as on the casino floor
- Enforce and ensure guest privacy and confidential information stays within the casino policies and procedure
- Assist casino hosts with guest requests
- Serve with professional demeanor at all times
- Assist with any guests requests in regards to both casino as well as event/ promotions
- Assist with office duties, and any requests the managers/ supervisors need assistance with
Host Ambassador
Pala Casino Spa & Resort
Pala, CA
11.2016 - 09.2017
- Provide consistent, prompt and courteous guest service at all times to all guests
- Monitor access to the VIP lounge allowing only Platinum or Elite Card guests to enter
- Meet VIP guests on the casino floor in the slots, pits and High Limit area
- Issue discretionary comps to qualified guests based on most recent play
- Introduce new players to Casino Hosts and Executive Casino Hosts
- Recognize and greet VIP guests by name
- Be aware of and familiar with all Guest Development promotions/events/concerts and any current giveaways and explain the programs to guests
- Be able to explain to guests all benefits and privileges of using the Privileges Card
- Communicate and cooperate with department team members to insure all information is current and up to date
Promotions Associate
Harrah's Resort Southern California
Valley Center, CA
10.2012 - 08.2015
- Executes and assists with coordination of all promotions, on-site events and entertainment, with the dual purpose of providing a positive impact on guest relationships and increasing profitability
- Responsible for knowledge and execution of all Rules & Regulations for all events/promotions
- Responsible for set up of all required equipment for the event (e.g.tables, computer systems, prizes, etc.)
- Maintains Event & Promotions calendar communication on a daily basis and updates and distributes these calendars and spreadsheets to ensure that the most resent event and promotion information needed to make sound business decisions is available
- Perform clerical duties to assist department in coordinating events and promotions
- Performs inventories and tracks disbursement of prizes
- Responsible for the delivery of prizes and having the correct prizes ready for the promotion/event
- Responsible for the accountancy of any cash or cash equivalent prizes, and all abiding by all appropriate cash handling procedures
- Coordinates interdepartmentally on promotions, events and entertainment as directed by the Events Coordinator or above
- Maintains security and confidentiality of files, records and lists
- Assists with the conceptual design of various promotions/events including but not limited to
Courtesy/ Bakery Clerk
Stater Brothers
Encinitas, CA
01.2009 - 11.2012
- Engaging patrons and offering product information
- Processing payments
- Proven ability to stand and work for long periods of time
- Communicating effectively regarding complex orders
- Providing unparalleled customer service consistently and with sincere enthusiasm
- Representing the company by providing a professional and welcoming environment
- Responsible for closing procedures
- Maintaining a clean and safe work environment
- Ensuring that all areas are stocked and displayed appropriately
- Promoted from Courtesy Clerk to Bakery Clerk after 6 months
Front Office Receptionist
Express Performance Center
Santee, CA
04.2006 - 01.2009
- Performing data entry and invoicing
- Routing calls to specific people
- Answering inquiries about company
- Greeting visitors warmly and make sure they are comfortable
- Ensuring reception area is tidy and stocked for guests and team members
- Coordinating mail flow in and out of office
- Coordinating office activities and running office errands
- Arranging appointments
- Collection and distribution of parcels and other mail
- Performing basic bookkeeping, filing, and clerical duties
- Updating appointment calendars
- Scheduling follow-up appointments
Education
High School Diploma -
06.2008
Skills
- Knowledgeable in Casino systems CMS, LMS, EMS, APS, MGT Suite, ACSC, Super Playmate, Triple Seat and Dashboard
- Works on multiple projects simultaneously
- Ability to work at fast pace
- Ability to work flexible hours, including weekends and holidays
- Microsoft Office
- Public Relations
- Microsoft Excel
- Cross-Departmental Alignment
Timeline
Marketing Coordinator - Jamul Casino
06.2018 - Current
Special Events Representative - Pala Casino Spa & Resort
09.2017 - 12.2017
Host Ambassador - Pala Casino Spa & Resort
11.2016 - 09.2017
Promotions Associate - Harrah's Resort Southern California
10.2012 - 08.2015
Courtesy/ Bakery Clerk - Stater Brothers
01.2009 - 11.2012
Front Office Receptionist - Express Performance Center
04.2006 - 01.2009
Ramona High School - High School Diploma,
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