Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany A. Cruz

Sacramento,CA

Summary

To obtain a challenging position where my skills and experience can be utilized to provide exceptional customer service. Hardworking professional well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.

Overview

12
12
years of professional experience

Work History

Property Manager

Airbnb
Newark, New Jersey
02.2025 - Current
  • Managed guest check-ins and check-outs, ensuring a seamless experience.
  • Provided customer support to guests, resolving inquiries and issues promptly.
  • Scheduled and coordinated cleaning services for all locations, ensuring properties were guest-ready.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Customer Service Representative

United Health Care
Chico, CA
09.2016 - 01.2025
  • Delivered customer support for UnitedHealthcare patients, addressing a variety of inquiries.
  • Assisted patients with claims management, including claims status and troubleshooting.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Startek
Danville, VA
07.2015 - 09.2016
  • Handled 70-85 inbound calls daily through a high-volume call center.
  • Build relationships with customers to increase sales, and promote repeat business.
  • Performed administrative duties in the Retention Department, including cataloging payment information, and processing email reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.

Construction Worker

Harley Enterprise
Danville, VA
01.2013 - 08.2016
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Monitored progress of construction activities making sure deadlines were met.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Maintained accurate records documenting project progress throughout duration of each job.

Education

Bachelor of Arts - Mass Communications

VIRGINIA STATE UNIVERSITY
VA
01.2013

Skills

  • Microsoft Office
  • IBM Clone
  • Mac/PC desktop
  • Final Cut Pro
  • Pro Tools
  • Typing speed is 70 WPM
  • Tenant relations
  • Safety inspections
  • Team collaboration
  • Time management
  • Data analysis
  • Problem solving
  • Financial reporting
  • Marketing strategies

Timeline

Property Manager

Airbnb
02.2025 - Current

Customer Service Representative

United Health Care
09.2016 - 01.2025

Customer Service Representative

Startek
07.2015 - 09.2016

Construction Worker

Harley Enterprise
01.2013 - 08.2016

Bachelor of Arts - Mass Communications

VIRGINIA STATE UNIVERSITY

Similar Profiles

CREATE PROFILE