Tiffany Adams
Fort Worth,TX
Summary
Experienced property manager with a proven track record in overseeing residential and commercial properties. Skilled in lease management, tenant relations, and property maintenance, ensuring optimal occupancy rates and tenant satisfaction. Strong financial acumen with expertise in budgeting, forecasting, and expense control. Dedicated to delivering superior property management services that enhance property value and operational efficiency.
Overview
10
10
years of professional experience
Work History
Market Director Tenant Operations
American Avenue, SFR3 Fund
03.2024 - 04.2024
- Serve as the main tenant contact, fostering strong relationships and addressing concerns promptly.
- Manage lease negotiations, renewals, and terminations with the leasing team.
- Optimize occupancy rates by monitoring lease expirations and strategizing accordingly.
- Ensure lease compliance and enhance efficiency by refining operational processes.
- Oversee tenant onboarding, maintenance requests, and rent collection.
- Develop and manage annual budgets with the finance team.
- Monitor financial performance and implement strategies to meet targets.
- Improve tenant retention and enhance the tenant experience through amenities and services.
- Lead the tenant operations team, fostering accountability and improvement.
- Collaborate with vendors for timely maintenance and support services.
- Negotiate contracts, ensure vendor performance, and manage risks related to tenant operations.
Dual Property Manager
UDR, Inc.
06.2022 - 03.2024
- Oversaw progress of new building development and organized lease-up plans for new phases.
- Implemented strategies to attract qualified tenants and maintain a high occupancy rate of 98% or higher.
- Conducted daily walkthroughs of established communities, managing all showing units.
- Handled Purchase Card (P-card) reconciliation and expense reporting.
- Led daily and weekly team meetings to address community, resident, and operational issues, and provided updates on policies, practices, and initiatives.
- Hired, trained, and developed staff to maximize their potential.
- Trained district property staff, including RSMs, CDs, and other personnel as needed.
- Monitored staff performance, addressing issues through corrective action and dismissal as necessary.
- Assisted staff in resolving concerns related to job duties, performance standards, and workplace relations.
- Achieved monthly and quarterly financial goals accurately.
- Persistently collected rent, utility payments, and fees to minimize delinquency and bad debt.
- Completed administrative tasks, including move-out processing and month-end reporting.
Assistant Community Manager
Tricon Residential
01.2022 - 04.2022
- Maintain accurate records (rent rolls, delinquency reports, rental status) in Yardi and submit timely reports.
- Supervise daily property operations and direct staff as needed.
- Review and ensure compliance of move-in, move-out, and renewal documents, entering data into Yardi.
- Assist with rent collection, late fee administration, and delinquency management.
- Minimize delinquency rates through timely rent and fee collection.
- Monitor and collect outstanding resident balances, sending cases to collections promptly.
- Submit resident notices (3-day, legal, delinquency) on time.
- Administer rent increases accurately per property budgets.
- Monitor resident satisfaction through follow-ups to ensure a positive living experience.
- Maintain property curb appeal and physical well-being.
- Show available units and host Open Houses as needed.
- Inspect units before and after tenant moves for lease drafting and readiness.
Assistant Manager
Draper and Kramer (Take Over)
07.2020 - 06.2021
- Coordinate and schedule staff’s daily responsibilities.
- Train new and current staff members.
- Assume Community Manager duties when deadlines are unmet.
- Perform marketing and leasing functions to maintain or exceed budgeted occupancy.
- Implement resident retention programs, including move-in and service follow-ups.
- Maintain positive resident relations and address concerns promptly to prevent escalation.
- Process invoices efficiently.
- Monitor and manage lease renewals, including distributing and following up on renewal notices.
- Prepare move-in paperwork promptly and in accordance with housing regulations.
Assistant Manager/Interim Manager
Lincoln Property Company
03.2017 - 07.2020
- Oversaw leasing and maintenance teams.
- Managed rental collections, bank deposits, and administrative tasks.
- Regularly reviewed performance with the Community and Regional Managers.
- Processed notices to vacate and handled delinquency and evictions.
- Implemented lease renewals and resident retention programs.
- Covered Community Manager duties during absences.
- Managed financial performance, including rents, occupancy, and expenditures.
- Supervised resident retention, renewal, and leasing programs.
- Addressed resident relations and compliance with regulations.
- Oversaw leasing paperwork and service requests.
- Analyzed performance, budget projections, and completed annual business plans.
- Performed additional duties as assigned.
Leasing Professional
Lincoln Property Company
07.2016 - 03.2017
- Prepare and distribute monthly billings and tenant rent statements, and send reminders
- Completed YieldStar, OneSite and Yardi courses in the company Learning Management System within 2 weeks of on-boarding
- Successfully marketed and promoted the 334 unit community before transferring to a renovating lease up with 908 units
- Promotion was executed via daily postings on Weblisters and attractive ads on Craigslist and Postlets
- Assisted in end of month closing
- Process and track monthly delinquency report, and assist the Assistant Property Manager with reporting
- Dutifully followed up with all prospects and traffic through on onsite PowerPro leasing application to ensure high closing ratio of 40% consistently
- Successfully set up mini models on long-standing vacant units to boost leasing velocity
- Assisted the onsite Community Life team with planning of neighborhood events
- Provided top-notch customer service to all residents, guests, vendors, and community management.
Leasing Professional
Greystar
01.2014 - 01.2016
- Provided excellent customer service with regard to profitability, customer satisfaction and operational excellence
- Helped maintain and promote a strong sense of community by tending to resident needs and advertising multiple on-site community events and functions
- Utilized Greystar selling techniques to justify price premiums for my products
- Built rapport with prospects by creating meaningful relationships and consistently following up
- Successful performer with a closing ratio above the industry standard - closed over 70% of my leads.
Education
Business
University of Texas At Arlington
Arlington, TxSkills
- Creative Direction
- Pricing strategy
- Sales management
- Media Planning
- AI Management and Support
- Analytical Thinking
- Operations Management
- Account Management
- New Business Development
- Data Analytics
- New Hire Onboarding
- Customer Service
Technologyexpertise
- SOE
- SAP
- LRO
- YieldStar
- Onesite
- Yardi
- Lead 2 Lease
- Blue moon
- PowerPro
- Entrata
- Knock
- CRM
- Microsoft Teams
- Sugar CRM
- Salesforce
- Slack
- Aircall
Educationexperience
- Graduate- James Bowie High School, Arlington Texas
- University of Texas at Arlington - Major: Business Management - Minor: Communication
- Licensed Texas Realtor
References
available upon request
Timeline
Market Director Tenant Operations
American Avenue, SFR3 Fund
03.2024 - 04.2024
Dual Property Manager
UDR, Inc.
06.2022 - 03.2024
Assistant Community Manager
Tricon Residential
01.2022 - 04.2022
Assistant Manager
Draper and Kramer (Take Over)
07.2020 - 06.2021
Assistant Manager/Interim Manager
Lincoln Property Company
03.2017 - 07.2020
Leasing Professional
Lincoln Property Company
07.2016 - 03.2017
Leasing Professional
Greystar
01.2014 - 01.2016
Business
University of Texas At Arlington
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