Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Adams

Richmond,VA

Summary

Results-driven professional recognized for a strong work ethic and adaptability, eager to embrace new challenges. Demonstrates exceptional interpersonal skills and thrives in self-directed environments. Proven ability to quickly master new skills and contribute effectively to team objectives.

Overview

11
11
years of professional experience

Work History

Limited Service Trainer

Maximus
Chester, VA
09.2024 - Current
  • Conducted and assisted in training classes for Marketplace, Medicare, and PRQ new hires.
  • Developed strategies for continuous improvement based on feedback from previous trainings.
  • Explained goals and expectations required of trainees.
  • Provided guidance and support to new hires during their onboarding process.
  • Assisted colleagues in the termination process (EDI).
  • Review timecards and make sure that the needed corrections are made.

Dual CSR Medicare and Marketplace

Maximus
Chester, VA
10.2021 - Current
  • Assist and aid caller(s) with filling out online applications and submitting them electronically for processing.
  • Complete the basic call log related to the phone inquiries, such as confirming which scripts were read to the caller and logging.
  • Maintain up-to-date knowledge of regulations, policies, and training.
  • Maintain predictable attendance, adherence, and metrics, meeting company requirements.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly, in a professional manner.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Identified consumers/beneficiaries' needs and provided appropriate solutions.

Team Lead

Concentrix
Richmond, VA
02.2018 - 08.2020
  • Delegated tasks appropriately according to individual skill sets.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Identified opportunities for process improvements, implementing changes when required.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Led a team of 40 individuals in achieving quarterly incentives targets, exceeding goals.

Office Manager

All Nurses Care
Richmond, VA
05.2014 - 05.2018
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Processed payroll accurately ensuring all employees were paid on time.

Education

High School Diploma -

Mills E Godwin
Richmond, VA
06-1999

Some College (No Degree) - Buisness Mangement

J. Sargeant Reynolds Community College
Richmond, VA

Skills

  • Clear Oral Presentation Skills
  • Proficient in Juggling Responsibilities
  • Team Development
  • Friendly, positive attitude
  • Effective Leadership
  • Professional Phone Interaction
  • Effective Evaluation Skills
  • Prioritization and Organization Skills
  • Strong verbal communication skills
  • Course materials and supplies

Timeline

Limited Service Trainer

Maximus
09.2024 - Current

Dual CSR Medicare and Marketplace

Maximus
10.2021 - Current

Team Lead

Concentrix
02.2018 - 08.2020

Office Manager

All Nurses Care
05.2014 - 05.2018

High School Diploma -

Mills E Godwin

Some College (No Degree) - Buisness Mangement

J. Sargeant Reynolds Community College

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Tiffany Adams