Tiffany Aguirre
Draper
Summary
Dynamic Community Manager with a proven track record at Asset Living, excelling in community engagement and financial budgeting. Skilled in conflict resolution and staff training, I successfully enhanced resident satisfaction through innovative events and effective communication, while maximizing rental income and maintaining high property standards.
Overview
8
8
years of professional experience
Work History
Community Manager
Asset Living
05.2024 - Current
- Developed community engagement initiatives to enhance resident satisfaction and foster relationships.
- Coordinated resident events, promoting participation and building a sense of community among residents.
- Managed social media platforms to increase brand awareness and improve resident communication.
- Assisted in resolving resident inquiries and concerns, ensuring timely responses and effective solutions.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected on delinquent accounts within company and legal time frames.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Community Manager
Redstone Residential
02.2023 - 03.2024
- Developed community engagement initiatives to enhance resident satisfaction and foster relationships.
- Coordinated resident events, promoting participation and building a sense of community among residents.
- Collaborated with maintenance teams to address service requests promptly and maintain property standards.
- Trained new staff members on community management practices, enhancing team efficiency and cohesion.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Community Manager
Avenue 5
11.2021 - 02.2023
- Oversee day-to-day operations of the property, ensuring compliance with LIHTC and other affordable housing program regulations.
- Conduct and review income certifications, recertification's, and lease renewals accurately and on schedule.
- Market and lease available units while ensuring applicants meet program eligibility requirements.
- Handle rent collection, deposits, and delinquency management.
- Coordinate maintenance requests, and property inspections to maintain curb appeal and safety standards.
- Build and maintain positive relationships with residents, vendors, and community partners.
- Ensure adherence to Fair Housing, HUD and LIHTC regulations at all times.
Community Manager
Cowboy Properties
10.2018 - 10.2021
- Trained new staff on community policies and operational procedures for consistency.
- Led property inspections, identifying maintenance needs and coordinating timely repairs.
- Assisted in budgeting processes, ensuring accurate financial tracking and reporting.
- Managed tenant communications, resolving issues promptly and effectively.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Met with residents to gather information and develop effective solutions.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Developed and implemented training programs for staff.
Leasing Agent/Community Assistant Manager
Bach Homes
08.2017 - 10.2018
- Conducted property showings and facilitated leasing agreements with prospective tenants.
- Managed tenant inquiries and provided timely resolutions to concerns, enhancing satisfaction levels.
- Collaborated with marketing teams to develop promotional strategies for vacant properties.
- Maintained accurate records of lease agreements, renewals, and tenant communications.
- Implemented community engagement initiatives that fostered resident relationships and retention rates.
- Trained new leasing agents on best practices for client interactions and property management software.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Managed day-to-day operations, ensuring a safe, clean, and well-maintained environment for residents.
Education
Bachelor of Business - Business
University Of Phoenix
Salt Lake City, UT05-2002
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Property tours and inspections
- Vendor management
- Conflict handling
- Maintenance oversight
- Payment processing
- CRM software
- Time management
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Community Manager
Asset Living
05.2024 - Current
Community Manager
Redstone Residential
02.2023 - 03.2024
Community Manager
Avenue 5
11.2021 - 02.2023
Community Manager
Cowboy Properties
10.2018 - 10.2021
Leasing Agent/Community Assistant Manager
Bach Homes
08.2017 - 10.2018
Bachelor of Business - Business
University Of Phoenix