Tiffany Akam

Developed store leaders to generate comp sales growth and empowered them to be fiscally responsible to their PNL.

• Created a culture of learning which enabled a development from within model in my district to promote future leaders. Six of my nine General Managers and eleven of twelve Assistant Managers are Internal promotes.

• Facilitated development classes to strengthen our management bench (such as) Listening and giving feed back, and overcoming defensive behaviors.

• Maintained a 100% staffed bench through out the pandemic and achieved the best management turnover percentage in the region.

• Resolved customer complaints regarding sales and service.

• Ensured proper execution of marketing strategies and initiatives. Audited food safety every period to help protect the integrity of the brand and create best practices that contributed to a third party score of 90.65%.

• Completed quarterly brand standard audits to ensure we were executing brand initiates.

• Generated a period "Have Fun" calendar to reflect one of our brand values and assist in retention of our teams.

Led best in class operations that allowed me to become a nationally certified training manager responsible for the training of all internal and externally promoted managers in the district.

Fostered a culture of outstanding results and strong people development that led to exceptional operating metrics and guest service standards.

General Manager of a Burger King Franchise. Duties include all that are necessary to run a profitable successful business.

Took food cost from 5% to 1%.

Speed of service from 500-200 seconds.

Comp Sales Growth of 10%.

Developed and Trained five managers to which three became general managers with the brand.

Supported the Human Resources and Training Departments.

Created and maintained all employee files both active and terminated.

Provided background checks and drug testing to 456 locations.

Managed daily sales and training reports.

Attended Job fairs and handled local charity events.

Managed employee verifications, vacations, benefits, terminations, and salary changes.

Provided support to 456 locations in any way required of me.

Helped gather information for HR cases and unemployment claims.