Tiffany Akers
Uhrichsville
Summary
I would like to obtain a job that is both financially and mentally rewarding. I am a people person with great communication skills and
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
08.2023 - Current
- Help members understand their plan, explain claims, denials, schedule transportation for them
- Fix medication refill issues
Housekeeper
Shoup's Cleaning Co., Inc
01.2023 - 10.2023
- Cleaning and sanitizing of Residential and Commercial businesses
- Attention to detail and meticulous use of proper safety procedures
- Great experience with a variety of cleaning products and tools
- Self-directed and motivated
- Strong ability to communicate effortlessly with clients
Case Manager Medicaid Dept/Admin Assistant
Ember Complete Care
07.2017 - 12.2022
- Take report from Road Nurses
- Handle incoming calls
- Call and get new orders for patients labs
- Private pay billing
- Input all Physical Therapy charges for entire facility
- All filing for department
- Take On-call scheduling and rescheduling aides and nurses
Scheduler/Receptionist
Trinity Hospital Twin City
12.2003 - 07.2017
- Scheduler for all Trinity Medical Group Doctors
- Managed incoming faxes
- Scheduled and rescheduled patients
- Input lab values and attached all Xray to correct patient
- Managed Nurse line and Refills line
- Wrote orders per doctor request and refilled medications authorized by physicians
- Built templates for all providers schedules
- Registration Clerk 8 Years, Er Triage, Certified Drug Testing for all employees and any Workers Comp patients
- Cashier, Mailing, Speciality Clinic Assistant Worker
- PBX Operator for entire hospital
- Insurance verification for all Outpatient and inpatient stays
- Insurance verification for all medical testing prior to test
Education
High school -
Claymont High School
Uhrichsville, OH06.1998
Skills
- Triage
- Workers' Compensation
- Customer relationship management
- Outlook
- Excel
- Administrative Assistant
- EMR Systems
- HIPAA
- Medical Terminology
- Computer literacy
- Clerical Experience
- Office Management
- CPT Coding
- Medical Billing
- ICD-9
- Case Management
- Accounts Payable
- Medical Coding
- Data Entry
- Quality Assurance
- Medical Office Experience
- Insurance verification
- Anatomy Knowledge
- Medical Records
Timeline
Customer Service Representative
UnitedHealthcare
08.2023 - Current
Housekeeper
Shoup's Cleaning Co., Inc
01.2023 - 10.2023
Case Manager Medicaid Dept/Admin Assistant
Ember Complete Care
07.2017 - 12.2022
Scheduler/Receptionist
Trinity Hospital Twin City
12.2003 - 07.2017
High school -
Claymont High School
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