Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Allen

American Canyon,CA

Summary

Highly motivated and organized professional with experience working in large corporations. Ability to detect and foresee process issues. Worked across multiple functions of an organization to effectively resolve miscommunications.

Ability to work with all levels of an organization, from individual contributors to management. Enjoy working in a fast paced and ever changing environment.

Overview

13
13
years of professional experience

Work History

Personal Shopper

Instacart - Maplebaer Inc.
Canyon Lake, CA
03.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Account Manager

Philips Healthcare
Canyon Lake, CA
07.2015 - 01.2020
  • Consistently exceeded Sales Quota of 4 million dollars.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Negotiated prices, terms of sale and service agreements.
  • Created proposals for new and repeat customer business transactions.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Consistently exceeded monthly sales quotas by pursuing leads and expanding prospect list.
  • Consistently exceeded quarterly sales goals, and was named rep of the quarter twice.

Inside Sales Account Manager - Medical Consumables

Philips Healthcare
Alpharetta, GA
01.2014 - 07.2015
  • Exceeded Sales Quota and was 194% to plan. Number 1 in the department.
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Matched customers to products based on in-depth understanding of different business models and needs
  • Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities
  • Prepared pricing strategies for current customers to enhance sales and increase profitability
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives

Sales Operations Specialist

Philips Healthcare
Alpharetta, GA
01.2012 - 01.2014
  • Worked across multiply company functions to facilitate client order changes, and quoting.
  • Developed new Salesforce reports to provide more insight to the Account Manager.
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement.
  • Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.

Senior Sales Support Specialist

Quest Diagnostics
Tucker, GA
06.2009 - 01.2012
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Managed a team of ten Sales Support employees.
  • Implemented process improvement, and completed a Six Sigma Green Belt project.
  • Generated and responded to RFP and RFI on behalf of Sales Account Managers.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Prioritized tasks and projects to meet tight deadlines.
  • Liaised between clients and support team to quickly resolve issues.
  • Quoted prices, credit terms and other bid specifications.

Education

Bachelor of Arts - Business Adminstration

Mercer University
Atlanta, GA
07.2009

Skills

  • Process Improvement
  • Salesforce Reporting and Analytics
  • Managed 12 Sales Administrators
  • Improved reporting to allow for greater efficiencies

Timeline

Personal Shopper

Instacart - Maplebaer Inc.
03.2020 - Current

Sales Account Manager

Philips Healthcare
07.2015 - 01.2020

Inside Sales Account Manager - Medical Consumables

Philips Healthcare
01.2014 - 07.2015

Sales Operations Specialist

Philips Healthcare
01.2012 - 01.2014

Senior Sales Support Specialist

Quest Diagnostics
06.2009 - 01.2012

Bachelor of Arts - Business Adminstration

Mercer University

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Tiffany Allen