Tiffany Allen
Arlington
Summary
Looking for a position that will allow me to work in a fast-paced environment with a growing team.
With a solid career background and top-notch clinical acumen, I am a caring and passionate healthcare professional. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. With 24 years of hands-on experience in fast-paced residential and hospital environments, I am a driven and compassionate healthcare professional. Excellent organization and communication skills have been demonstrated in the past in order to facilitate patient flow.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
North Texas Retina Consultants
03.2022 - Current
- Provided clerical support to patients, company employees by copying, faxing, and filing documents
- Used software, such as MDI and Allscripts to collect and process copayments and out-of-pocket expenses
- Provided forms to fill out or update, and I updated the computer system with the most up-to-date information
- Built and maintained positive relationships with government officials, residents, families, other area health-care providers, physicians, and the general public
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Made sure that all patient data handling, systems, and training complied with HIPAA regulations
- Entered data for referrals and appointments into a community-based customer relationship management (CRM) database
- Updated the master calendar, scheduled appointments, and sent reminders
- Used Allscripts to create and manage patient appointment schedules
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Verified insurance coverage and obtained pre-authorizations.
Patient Care Tech
Baylor Scott & White All Saints Medical Center
09.2006 - 03.2022
- Assisted patients with daily activities under the supervision of Charge Nurse
- Transported patients around the hospital using wheelchairs and gurneys
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements
- Recorded observations and baseline measurements in medical records
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN
- Aided medical teams by assisting them in the preparation of patient procedures
- Maintained, sanitized, and cleaned equipment and instruments to meet the needs of the patients
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment
- Provided AIDET, personal care, and ambulation to patients
- Documented patient fluid intake and output as a diagnostic and assessment resource of current conditions
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements
- Patient Care: Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients
- Monitored patients' respiration activity, blood pressure and blood glucose levels
- Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference
- Provided support to nurses and physicians in 27 bed 2 emergency unit
- Documented and resolved scheduling issues which led to a great patient load
Education
Associate of Science - Health Information Technology
Parker University Campus
Dallas, TX01.2023
Associate of Arts - Art
Tarrant County College
Fort Worth, TX01.2019
Skills
- Insurance Verification
- Patient-focused care
- Team building
- Physical assessments
- Medicaid statutes and regulations
- Sorting and labeling
- Clerical support
- Critical care
- Medical terminology
- Professional bedside manner
- Data entry
- Healthcare billing
- Information collection
- Reporting requirements
- First Aid/CPR
- Records management
- Qualified daily living activity assistant
- Payment processing
- Bedside patient Care
- Problem resolution
- Organization
- Scheduling
- Communications
- MS Office
- Customer service
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
Certification
Basic Life Support (BLS) Certification, 2021 to present
Timeline
Surgery Scheduling Coordinator
North Texas Retina Consultants
03.2022 - Current
Patient Care Tech
Baylor Scott & White All Saints Medical Center
09.2006 - 03.2022
Associate of Arts - Art
Tarrant County College
Associate of Science - Health Information Technology
Parker University Campus
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